Hire & Sales Coordinator

GAP Group; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading equipment hire firm in the UK is looking for a Hire & Sales Coordinator. In this fast-paced role, you will serve as the first point of contact at depots, managing customer relationships and operational duties including processing hire desk administration and resolving complaints. The ideal candidate should have experience in a similar role, excellent customer service and organizational skills. Join a company that promotes internal growth and offers competitive benefits including a pension and additional leave options.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave

Contributory Pension Scheme

Employee Welfare Fund

Health & Wellness benefits

Qualifications

• Experience in a high-volume hire desk role is essential.
• Excellent customer service skills with a focus on increasing sales.
• Strong communication and organizational skills are required.

Responsibilities

• Process hire desk administration including customer and supplier queries.
• Manage approximately 30-40 hires daily.
• Resolve customer complaints and supplier issues efficiently.
• Load check vehicles and collaborate with depot team.

Skills

Excellent customer service skills

Strong organizational skills

Proficient IT skills

Effective communicator

Ability to work on own initiative

Previous experience in a high-volume hire desk role

Tools

MS Office (Word, Excel, Outlook)

Job description

The Role:

As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

Our nationwide Non-Mechanical Division offers the latest, industry-leading Non-Mechanical Plant equipment including pedestrian / crowd control barriers, temporary security fencing, trench boxes, bogmats, magnetic rail barriers, road plates and more.

A typical day for the Non-Mechanical HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Managing approx. 30-40 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About GAP Group

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER