Hire Desk Controller: Fast, Customer-Driven Logistics Lead

Speedy Services; Basildon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hire provider in the UK is seeking a Hire Desk Controller to join their team. In this role, you will be key in delivering exceptional customer service while coordinating the hire process. Strong organizational and communication skills, along with a willingness to learn, are essential. The position offers extensive training and development opportunities, including hybrid work options and various employee benefits, contributing to a supportive work environment.

Benefits

26 days holiday plus bank holidays

Life assurance

Pension scheme

On-site canteen facilities

95% employee discount across the Speedy brand

Ongoing training and career progression opportunities

Voluntary Health Cash Plan

My Staff Shop discounts

Green Commute Initiative

PAM Employee Assistance Programme

Qualifications

• Key member of the depot team delivering exceptional service.
• Build strong relationships with customers and colleagues.
• Coordinate the entire hire process from taking orders to delivery.

Responsibilities

• Ensure equipment is available and dispatched on time.
• Communicate effectively with stock teams, drivers, and engineers.
• Maintain customer satisfaction through reliable and friendly support.

Skills

Strong organisational skills

Confident verbal and written communication

Adaptability and a positive approach

Willingness to learn and grow

Full UK driving licence

Experience in the hire industry or a similar sales or operational role

Job description

A leading hire provider in the UK is seeking a Hire Desk Controller to join their team. In this role, you will be key in delivering exceptional customer service while coordinating the hire process. Strong organizational and communication skills, along with a willingness to learn, are essential. The position offers extensive training and development opportunities, including hybrid work options and various employee benefits, contributing to a supportive work environment.