Hire Desk Controller

Alecto Recruitment; Great Dunmow; On-site; GBP 30,000 - 32,000; Full time

Job summary

A recruitment agency is seeking a Hire Desk Coordinator in Great Dunmow, UK. This role involves managing customer inquiries and supporting equipment dispatch. The ideal candidate will have strong organizational skills and experience in office administration or customer service. The position offers a salary of £30,000-£32,000 plus bonuses and benefits, including private healthcare and annual leave. Apply today to advance your career in the plant hire sector.

Benefits

Private healthcare

Death in service (2x salary)

Pension scheme

25 days annual leave plus bank holidays

Two discretionary bonuses per year

Qualifications

• Some office experience; experience in plant hire is a plus.
• Experience with hire systems such as Insphire or Syrinx is beneficial.
• Strong organisational and multitasking skills are required.
• Excellent verbal and written communication is needed.
• Proficiency in Microsoft Office (Word, Excel) is essential.
• Proactive attitude with a strong focus on customer service is expected.

Responsibilities

• Manage incoming calls and emails professionally.
• Support scheduling and dispatching of equipment.
• Maintain accurate records of hires and returns.
• Develop strong relationships with customers and suppliers.
• Collaborate with operations for equipment readiness.
• Assist with month-end processes including invoices.

Skills

Organisational skills

Customer service

Multitasking

Communication

Microsoft Office

Tools

Insphire

Syrinx

Job description

Hire Desk Coordinator / Hire Administrator / Plant Hire Office Assistant

£30,000-£32,000 + Bonus & Benefits

Are you organised, proactive, and looking for a role where your office and customer service skills are valued? We are recruiting on behalf of a leading plant hire business for a Hire Desk Coordinator, Hire Administrator, or Plant Hire Office Assistant to join their growing team. If you have experience in office administration, customer service, or hire operations this could be the perfect role for you.

Key Responsibilities

• Manage incoming calls and emails professionally and promptly, handling enquiries, quotations, and customer queries.
• Support scheduling and dispatching of equipment to ensure timely delivery and collections.
• Maintain accurate records of hires, returns, and inventory levels.
• Develop and maintain strong relationships with customers, suppliers, and colleagues.
• Collaborate with the operations team to ensure all equipment is well-maintained and ready for hire.
• Assist with month-end processes including customer invoices and statements.
• Support purchase order processing, including supplier invoices and statements.

Required Skills & Experience

• Some office experience; experience in a plant hire or hire desk environment is a plus but not essential.
• Experience with hire systems such as Insphire or Syrinx is beneficial.
• Strong organisational and multitasking skills.
• Excellent verbal and written communication.
• Proficient in Microsoft Office (Word, Excel).
• A proactive, can‑do attitude and a strong focus on customer service.

Salary & Benefits

• £30,000 - £32,000 per year
• Two discretionary bonuses per year
• Private healthcare
• Death in service (2x salary)
• Pension scheme
• 25 days annual leave plus bank holidays
• Monday‑Friday, 8am‑5pm

This is a business that invests in its people. There are excellent opportunities for training, development, and long‑term career progression within the hire and plant sector.

How to Apply

If you are motivated, organised, and ready to take your career to the next level, apply today. Alecto Recruitment will review your application and be in touch within 24‑48 hours.

INDHP If you would like to know more about this position, please forward your CV to (url removed) immediately. If you would like to discuss this position, please call (phone number removed) and ask to speak to Chloe.

Please note Alecto Recruitment are acting as an employment business in relation to this vacancy.