Hire Desk Controller

Bennett and Game Recruitment LTD; England; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A reputable recruitment agency based in the UK is seeking an experienced Hire Desk Controller for a hybrid position. This role involves coordinating plant hire operations, managing bookings, and ensuring efficient equipment allocation. Candidates should have prior experience in plant or logistics hire, strong organisational skills, and proficiency in Microsoft Office. The company offers a supportive working environment with opportunities for career development, along with a competitive salary ranging from £27,000 to £35,000 based on experience.

Benefits

On-site parking

Supportive working environment

Career development opportunities

Qualifications

• Prior experience in plant hire or logistics coordination is highly desirable.
• Ability to work under pressure and prioritise tasks effectively.
• High attention to detail is essential.

Responsibilities

• Coordinate plant hire operations managing bookings and resources.
• Maintain accurate records of hire operations and client information.
• Liaise with operators and drivers for equipment delivery.
• Prepare hire agreements and related documentation.
• Monitor equipment usage and maintenance schedules.
• Resolve client queries efficiently.

Skills

Organisational abilities

Multitasking

Strong communication

Proficiency in Microsoft Office

Customer focus

Tools

Booking systems

Job description

Position: Hire Desk Controller
Location: Hailsham, East Sussex (Hybrid working)
Salary: 27,000 - 35,000

Our client, a well-established and rapidly growing plant hire company in the South-East, is seeking an experienced Hire Desk Controller to join their operations team. They are offering Hybrid working arrangement and great progression opportunities.

Reporting to the Operations Manager, the successful candidate will be responsible for coordinating plant hire operations, managing bookings, and ensuring the efficient allocation of equipment to clients.

Hire Desk Controller Job Overview

• Managing and scheduling plant hire bookings to ensure equipment availability aligns with client requirements
• Maintaining accurate records of plant hire, including start/return dates, job locations, and client information
• Liaising with site operators, drivers, and fleet managers to ensure smooth delivery and collection of equipment
• Preparing hire agreements, invoices, and documentation for clients and internal use
• Monitoring plant usage, maintenance schedules, and escalating any issues promptly
• Acting as the first point of contact for client queries, resolving issues efficiently
• Ensuring compliance with company policies, health & safety regulations, and plant hire standards

Hire Desk Controller Job Requirements

• Previous experience in plant hire, equipment hire, or logistics coordination is highly desirable
• Excellent organisational and multitasking abilities
• Strong verbal and written communication skills
• Proficient in Microsoft Office and familiar with booking or fleet management systems
• Ability to work under pressure and prioritise multiple tasks effectively
• Customer-focused with high attention to detail

Hire Desk Controller Salary & Benefits

• Salary - 27,000 - 35,000 DOE
• Monday - Friday (day shift)
• Hybrid working available
• On-site parking
• Supportive and professional working environment
• Opportunities for career development within a growing and reputable organisation