High-Touch Desktop Support Specialist (Windows/Mac & AV)

eXcell; Irvine; On-site; GBP 60,000 - 80,000; Full time

Job summary

A staffing firm in the United Kingdom is seeking an experienced IT support technician to assist with end-user technology issues, including PC hardware/software and conference equipment. Candidates must have 2-3 years of enterprise support experience and demonstrate strong troubleshooting skills. This role offers a wage range of $28.33 - $44.00 per hour along with comprehensive benefits including medical and paid time off.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Qualifications

• Minimum 2 to 3+ years of experience supporting PC Hardware and software in enterprise environments.
• Experience maintaining, analyzing, troubleshooting, and repairing computer systems.
• Strong expertise in documenting and upgrading hardware and software.

Responsibilities

• Assist with end-user support and troubleshooting for various IT issues.
• Provide hands-on support for PC, mobility, and conference room equipment.
• Document, close out VIP tickets, and provide white glove support as needed.

Skills

PC Hardware and software support

Troubleshooting

Technical documentation

Customer interaction

Job description

A staffing firm in the United Kingdom is seeking an experienced IT support technician to assist with end-user technology issues, including PC hardware/software and conference equipment. Candidates must have 2-3 years of enterprise support experience and demonstrate strong troubleshooting skills. This role offers a wage range of $28.33 - $44.00 per hour along with comprehensive benefits including medical and paid time off.