HGV Workshop Manager: KPI & Service Excellence Lead

Hunter James Recruitment Ltd; Poole; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is assisting with the search for a Workshop Manager in Poole, England. This role involves the daily management of the Workshop and Service department, optimizing customer service standards, and ensuring compliance with key performance indicators. The ideal candidate will focus on improving the service team's performance, conducting internal audits, and maximizing commercial opportunities. Applicants should have a strong background in managing workshop operations and a commitment to customer service excellence.

Responsibilities

• Manage the Workshop and Service department daily.
• Improve service team performance through effective management.
• Cultivate a customer service-oriented business culture.
• Ensure departments meet company standards and KPIs.
• Achieve high KPI standards, including MOT pass rate.
• Review resources to meet servicing requirements continuously.
• Conduct internal audits for ISO standards compliance.
• Report to directors with ongoing communication.
• Maximize commercial opportunities through improvement initiatives.

Job description

A recruitment agency is assisting with the search for a Workshop Manager in Poole, England. This role involves the daily management of the Workshop and Service department, optimizing customer service standards, and ensuring compliance with key performance indicators. The ideal candidate will focus on improving the service team's performance, conducting internal audits, and maximizing commercial opportunities. Applicants should have a strong background in managing workshop operations and a commitment to customer service excellence.