Helpline and Support Officer

Muscular Dystrophy UK; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading charity in the UK is seeking a Helpline and Support Officer to provide tailored advice and support to individuals and families living with muscle-wasting conditions. You will help navigate health and welfare systems, ensuring access to services and advocating for user needs. Join a diverse team committed to making a difference for over 110,000 people. Competitive benefits package included.

Benefits

Pension

Life assurance

Discount in high street shops

Gym membership

Cycle scheme

Health cash plan

Financial wellbeing support

Employee assistance programme

Responsibilities

• Provide tailored advice and practical support to individuals and families.
• Support individuals in navigating health, social care, and welfare systems.
• Assist users in communicating their needs and overcoming barriers.

Job description

Overview

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

Our Commitment to Diversity

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

Main Purpose of Role

The Helpline and Support Officer role sits within the Services and Support Directorate and provides tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond. The Helpline and Support Officer will support people to navigate the UK's health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to. The role also involves informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

About Muscular Dystrophy UK

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.

We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won't stop until we achieve it.

Benefits

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, discount in high street shops and gym membership, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.