Helpdesk Consultant – Wealth Management (Hybrid)

Hargreaves Lansdown Asset Management Limited; Bristol; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading wealth management firm in Bristol is looking for Helpdesk Consultants to join their client contact center. This role involves responding to client queries via phone and email in a supportive environment, with a focus on client satisfaction. Applicants should possess strong communication skills and a collaborative attitude. The company offers competitive benefits including a starting salary of £24,610, flexible working, and training programs for career development.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Flexible working options

Enhanced parental leave

Pension scheme up to 11%

Private medical insurance

Gym memberships and wellbeing apps

Qualifications

• Confident in writing emails and responding to clients.
• Enjoys working in a fast-paced environment with tight deadlines.
• Collaborative approach and willingness to work with others.

Responsibilities

• First point of contact for client queries via email and phone.
• Deliver personalized service by resolving client needs.
• Work collaboratively with other teams to resolve issues.

Skills

Communication skills

Organizational skills

Ability to multitask

Empathy

Tools

MS Office (Outlook, Word, Excel)

Job description

A leading wealth management firm in Bristol is looking for Helpdesk Consultants to join their client contact center. This role involves responding to client queries via phone and email in a supportive environment, with a focus on client satisfaction. Applicants should possess strong communication skills and a collaborative attitude. The company offers competitive benefits including a starting salary of £24,610, flexible working, and training programs for career development.