Helpdesk Clerical Officer | Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Frimley is seeking dedicated staff to manage appointment bookings and patient enquiries. Responsibilities include answering calls, entering patient details into the system, and supporting general clerical duties. The ideal candidate should demonstrate professionalism and effective communication skills. The role also offers a supportive working environment and commitment to work-life balance. This position encourages applications from candidates looking for flexible working solutions.

Responsibilities

• Answer incoming telephone calls and manage appointment bookings efficiently.
• Enter patient demographic and clinical details onto the Enterprise LIMS.
• Respond professionally to all telephone enquiries and maintain accurate records.
• Book phlebotomy appointments and manage andrology bookings.

Job description

Responsibilities

• Answer incoming telephone calls, manage appointment bookings efficiently, and respond to helpline enquiries using a prepared script to ensure clear and consistent communication.
• Enter patient demographic and clinical details onto the Enterprise LIMS.
• Input patient test results accurately into the Enterprise LIMS.
• Ensure the daily issuing and distribution of Helpdesk reports.
• Respond professionally to all telephone enquiries and maintain accurate records of calls.
• Make outgoing enquiries to GP surgeries, consultants, and other hospitals as required.
• Regularly inform the Office Team Leader of any work backlogs or delays.
• Carry out general clerical duties, including filing and photocopying.
• Complete daily audits to maintain data quality and compliance.
• Book phlebotomy/blood test appointments using Swiftqueue.
• Manage andrology appointment bookings and print appointment calendars or Swiftqueue schedules.
• Assist in training new starters within the department.
• Undertake additional duties within the Helpdesk Department as required by the Operations Manager or Helpdesk Team Leader.

About the Employer

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first‑class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Work‑Life Balance

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work‑life balance; this benefits not only individuals but the patients we care for too.

Flexible Working

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Job Description

This job description is an indication of the type and range of tasks that are expected of the post holder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the post holder to take account of changing organisational need.

This advert closes on Tuesday 9 Dec 2025