Help Desk analyst

Honeycomb Jobs Limited; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A public services organisation in Belfast is seeking a Helpdesk Analyst to ensure smooth IT operations for critical clients. The ideal candidate will have experience in customer service and IT support, demonstrating excellent problem-solving skills. This temporary contract offers the opportunity to work in a dynamic environment committed to employee growth and exceptional service.

Qualifications

• Experience in a Service Desk or similar environment.
• Experience dealing with direct customers, either face-to-face or over the phone.
• Familiarity with Windows systems and Microsoft Office applications.

Responsibilities

• Handling calls from clients.
• Transcribing calls into tickets with high accuracy.
• Achieving first-line fixes for known issues.

Skills

Customer Service

IT

Administration

Job description

Overview

Honeycomb is delighted to be working with BSO to recruit for a Band 4 Helpdesk Analyst to join their busy team for a temporary contract of 3 months.

An exciting opportunity has arisen for a Helpdesk Analyst to join a dynamic and forward-thinking organisation, Business Services Organisation (BSO), based in the heart of Belfast City Centre. If you're passionate about delivering exceptional IT support and want to work for an organisation that values its employees and customers, this is the role for you!

The Client

Business Services Organisation (BSO) is a well-established and respected organisation providing critical IT services to the Health Service, Northern Ireland Fire Service, and other public sector clients. BSO\'s mission is to support public services with efficient, reliable, and customer-focused IT solutions, making it a fantastic place to grow your career.

The Role

As a Service Desk Analyst, you will play a pivotal role in ensuring the smooth operation of IT services for key public sector clients. This is a hands-on role that requires excellent problem-solving skills and a customer-centric approach. Key responsibilities include:

• Handling calls from Health Service staff, Northern Ireland Fire Service, and other BSO customers.
• Transcribing calls into tickets with a high degree of accuracy for various resolver groups.
• Achieving first-line fixes for known issues and providing technical expertise to customers.
• Offering guidance and feedback to customers while operating in an ISO20000 aligned environment.
• Liaising with customers to gather necessary details for logged incidents.

The Person

The ideal candidate will be a proactive problem-solver with a passion for IT and customer service.

Essential

• Experience in a Service Desk or similar environment.
• Experience dealing with direct customers, either face-to-face or over the phone.
• Familiarity with Windows systems and Microsoft Office applications.

Desirable

• Some degree of IT experience in account or system administration.
• A willingness to learn and develop within the role.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Senior Sourcing Specialist, Geraldine Stevenson at Honeycomb Jobs on

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

"Please note that successful candidates may be required to complete a Basic or Enhanced Access NI Security Clearance at a cost of £18+ (subject to the nature of the job). A person\'s criminal record will not, in itself, debar that person from being appointed to this post. Any information given will be treated in the strictest confidence. Please go to:"

for more information.

*Please note that this requirement will be confirmed by the consultant throughout the application process. Honeycomb is committed to providing equality of opportunity to all.

Skills

• IT
• Administration
• Customer Service