Hearingcare Host: Customer Care & Clinic Support

Sonova Group; Metropolitan Borough of Solihull; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading audiological care provider in Solihull is seeking a Hearingcare Host to deliver exceptional customer service in a busy environment. Responsibilities include greeting customers, managing appointment schedules, and handling queries related to hearing services. Ideal candidates are highly organized and have a passion for helping others. Full training will be provided. This is a great opportunity to positively impact people's lives while joining a supportive team.

Benefits

Boots Discount Card

Free hearing aids for employees

Life Assurance Cover

Generous Annual Leave

Flexible Benefit Box

Qualifications

• Previous experience in a customer-facing role.
• Comfortable using IT systems and managing schedules.
• Friendly, approachable, and customer-focused.

Responsibilities

• Greeting customers with warmth, empathy, and professionalism.
• Managing appointment schedules, check-ins, and reschedules.
• Handling general queries about hearing tests, hearing aids, and aftercare.

Skills

Customer service

Organizational skills

Communication

Job description

A leading audiological care provider in Solihull is seeking a Hearingcare Host to deliver exceptional customer service in a busy environment. Responsibilities include greeting customers, managing appointment schedules, and handling queries related to hearing services. Ideal candidates are highly organized and have a passion for helping others. Full training will be provided. This is a great opportunity to positively impact people's lives while joining a supportive team.