Hearing Centre Support Officer

Driver & Vehicle Standards Agency; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A government agency in the UK is seeking a Hearing Centre Support Officer. This role involves reviewing applications and assisting with customer inquiries to help maintain transport safety. Candidates should possess strong verbal and written communication skills, and an ability to analyze information. The position offers flexible working arrangements and includes a generous benefits package with a substantial pension contribution. Applications are welcomed from those who thrive on detail and problem-solving.

Benefits

Employer pension contribution of 28.97%

25 days annual leave

Access to staff discount portal

Flexible working options

Career development opportunities

Responsibilities

• Identify, analyse and collate relevant information for case submissions.
• Act as first point of contact for customer/operator enquiries.
• Compile statements in response to requests from enforcement organisations.

Skills

Good verbal and written communications skills

Ability to gather and analyse information

Ability to organise work to deadlines

Experience of using Microsoft Office

Job description

Hearing Centre Support Officer

Driver and Vehicle Standards Agency

Apply before 11:55 pm on Sunday 11th January 2026

📍 Location : Eastbourne, Edinburgh, Leeds (Hybrid)

💷 Salary : 26,607 - A Civil Service Pension with an employer contribution of 28.97%

🕒 Contract Type : Permanent – Flexible working, Full-time, Job share, Part-time

Available positions : 3

The Office of the Traffic Commissioner (OTC) plays a vital role in regulating lorry, bus, and coach operators, and their drivers across Great Britain and Northern Ireland. As an OTC Administrative Officer, you’ll be at the heart of this mission—reviewing applications, analysing cases, and preparing evidence for key regulatory decisions. If you’re detail-focused, thrive on problem-solving, and want to make a real impact on transport safety, apply today and help keep our roads safe and standards high!

Top Responsibilities

• Identify, analyse and collate all relevant information to draft the following on behalf of the TCs, or to enable them to consider what action to take :
• Public Inquiry case submissions, call up letters, briefs and appeals
• Disciplinary case submissions
• Decision outcomes
• Act as the first point of contact for customer / operator enquiries offering advice and assistance where possible.
• Perform the function of clerk at the public inquiry, this includes creating an official record of the inquiry.
• Compile statements in response to requests from enforcement organisations through interrogating and extracting the appropriate information from our data systems.
• Ensure a comprehensive and accurate electronic (and where appropriate paper) record exists for all cases and ensuring that data is stored, distributed and destroyed correctly and in accordance with the information governance framework document.
• Deal with telephone and written enquiries in a positive manner considering the data protection legislation, delegated authority and the statutory guidance and directions.

Benefits

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About you

To be successful in this role you will need to have the following experience :

• Good verbal and written communications skills
• Ability to gather and analyse information and summarise the relevant points
• Ability to organise work to deadlines and agreed standards
• Experience of using Microsoft Office, such as Word and Excel

Additional Information

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

How to Apply

👉 Read the full job description and apply at CS Jobs using the link provided.

This vacancy closes at 23 : 55 on Sunday 11th January 2026