Healthcare Support Worker - Outpatients | University Hospitals Dorset NHS Foundation Trust

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust; Poole; On-site; GBP 22,000 - 29,000; Full time

Job summary

A healthcare provider in Poole is seeking a motivated individual to join their Outpatients team as a nursing support. The role involves assisting patients in clinical and surgical settings, ensuring effective communication and support throughout their journey. Candidates must have excellent communication skills and ideally hold a care certificate. This role offers the opportunity to contribute positively to patient care in a collaborative environment.

Qualifications

• Applicants must hold a care certificate or be willing to complete care competencies.
• Numeracy and literacy assessment will be conducted during the interview.

Responsibilities

• Provide nursing support within outpatient clinics and minor surgical procedures.
• Communicate effectively with patients and the multidisciplinary team.
• Support patients throughout their journey from arrival to discharge.

Skills

Excellent communication skills

Patient care

Education

Care certificate accreditation

Job description

Overview

An exciting opportunity in UHD's Outpatients department at Poole to join a diverse and motivated team looking after children and adults in both clinical and surgical settings. Outpatients is a key part of the patient pathway, including first appointments, follow-ups, and minor surgical procedures. Our nursing team supports patients throughout the journey.

If you have excellent communication skills and care about supporting patients in a clinic or surgical setting, this is a brilliant opportunity within our friendly Outpatients team.

Responsibilities

• Provide nursing support within outpatient clinics and minor surgical procedures to assist patients through the journey from arrival to discharge.
• Communicate effectively with patients, families, and the multidisciplinary team to ensure high-quality care.
• Support the patient journey in both clinical and surgical settings as part of the Outpatients team.

Qualifications and Recruitment Details

• This post is being advertised as Band 3; applicants who do not meet the required care certificate competencies will initially be employed as Band 2. Applicants who hold a care certificate accreditation will start in post at Band 3.
• As part of the interview process you will be asked to complete a numeracy and literacy assessment.
• Base Location: Poole Hospital
• Interview Date: TBC
• To understand the role in more detail, please read the full job description and person specification documents attached to this advert.

Additional Information

Our values define who we are as #TeamUHD and underpin everything we do now and in the future. UHD is investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. Some services may move site this year or next, either temporarily or long term. Recruiting Managers will answer any specific questions at interview.

Please note that if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to relocation will be managed according to the relevant Trust or National terms and conditions.

This advert closes on Sunday 5 Oct 2025.