Healthcare Support Worker - Clinical Care - OPM & Neuroscience Event

NHS; Norwich; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in Norwich is seeking a Healthcare Support Worker to deliver comprehensive care for older adults. Responsibilities include providing personal care, monitoring vital signs, and supporting hygiene. The role offers continuous training and a structured development pathway. Ideal candidates have care qualifications and previous experience in a supportive role. Competitive salary with opportunities for flexible working, making it an excellent opportunity for those passionate about patient care.

Benefits

Free Park-and-Ride

Discounted bus tickets

NHS benefits/discounts

Qualifications

• Previous experience in a nursing/care assistant role is preferable.
• Ability to cope with stress and challenging situations.
• Caring and compassionate disposition.

Responsibilities

• Provide personal care and support to patients.
• Monitor and record vital signs.
• Assist with patient hygiene and dressing.

Skills

Organizational skills

Numeracy skills

Literacy skills

Interpersonal skills

Communication skills

Education

City and Guilds NVQ Level 3 / T Levels / A Levels in Care

Job description

Job Summary

Older People’s Medicine and Neuroscience Healthcare Support Worker Recruitment Event – 30 January 2026

Older People’s Medicine delivers comprehensive, person‑centred care for older adults, particularly frailty, multimorbidity, and acute long‑term conditions. Dedicated wards assess and manage frail patients holistically and rehabilitate. Key pathways: hip fractures, dementia care, end‑of‑life care.

Neurosciences provide rapid response care for serious neurological conditions – 24/7 assessment and treatment for stroke, seizures, severe headaches, spinal cord injuries, CNS infections, and acute deterioration. Key feature: Acute Stroke Unit for suspected stroke patients from A&E.

Recruitment Day – 30 January 2026

14:00 – 14:30 Introduction of the HCSW role

14:30 – 17:00 Basic Numeracy and Literacy Assessment & Interview.

Invite‑only event; walk‑ins will not be accepted. Apply via the website.

Role and Responsibilities

As a HCSW you will provide individualized personal care within a multidisciplinary team, assisting with:

• Personal care, nutrition, wound care, mobility, and infection control
• Monitoring and recording vital signs
• Supporting toileting, hygiene and patient dressing
• Maintaining accurate documentation

Through the nationally recognised Care Certificate qualification, you will learn to deliver effective patient care under RN supervision, accurately document care, recognise changes in patient condition, and escalating concerns appropriately while maintaining confidentiality.

Support and Development

Ongoing training provides a 52‑week structured development pathway. You will initially complete a 2‑week induction (1 week classroom, 1 week ward shadowing). Additional bank shifts across specialties are available upon completion.

Free Park‑and‑Ride, discounted bus tickets (First Bus, Konectbus) and NHS benefits/discounts apply.

About Us

Norfolk and Norwich University Hospitals (NNUH) passionate about staff development. Opportunities to progress from Healthcare Support Worker to Trainee Nursing Associate (TNA) programme (2‑year course leading to Nursing Associate registration) and beyond.

Job Details

Date Posted: 19 December 2025

Band: 3

Salary: £24,937 – £26,598 pro rata per annum

Contract: Permanent – Full‑time, Part‑time, Flexible working

Reference: 234‑25‑G‑HCSW‑JAN

Location: Colney Lane, Norwich, NR4 7UY

Person Specification – Essential

• City and Guilds NVQ Level 3 / T Levels / A Levels in Care / Health and Social Care or equivalent qualification or significant equivalent experience
• Some previous experience in a nursing/care assistant role, demonstrated against role requirements
• Good organisational skills
• Good numeracy and literacy skills; clear and effective reading and writing in English
• Able to cope with stress and challenging situations
• Caring and compassionate with excellent interpersonal and communication skills
• Effective role model, demonstrating NNUH’s PRIDE values (People focus, Respect, Integrity, Dedication, Excellence)

Person Specification – Desirable

• Care Certificate

Disclosure and Barring Service Check

Submission required to Disclosure and Barring Service (CRB) to check for any previous criminal convictions.

Employer Details

Norfolk and Norwich University Hospital – Colney Lane, Norwich, NR4 7UY

Website: https://teamnnuh.co.uk/

To apply, visit the NHS Jobs website or the NNUH careers portal.