Healthcare Support Worker - Alexandra Hospital

Worcestershire Acute Hospitals NHS Trust; Redditch; On-site; GBP 18,000 - 24,000; Full time

Job summary

A healthcare provider in Redditch is seeking a Healthcare Support Worker to join their team. The role involves assisting registered nursing staff on inpatient wards, providing care and support to patients with compassion and dignity. Candidates must have a basic standard of education and demonstrate a caring approach, along with the ability to work flexibly, including night shifts. This position offers valuable training and career development opportunities within a supportive environment.

Benefits

Comprehensive training provided

Flexible working hours

Contribution to DBS checks

Qualifications

• Previous experience of working as a Health Care Assistant in a healthcare or social setting.
• Experience of time management and prioritising work.
• Ability to work as a member of a team.

Responsibilities

• Work alongside registered nurse to provide care to patients.
• Assist with maintenance of patient hygiene.
• Serve meals and assist with feeding patients.
• Support registered staff by undertaking delegated clinical tasks.
• Assist with patients mobilization and ensure a safe environment.
• Provide care in emotional situations.

Skills

Ability to demonstrate a caring and compassionate approach

Organisational skills

Ability to keep calm in stressful situations

Awareness of Health and Safety

Awareness of Clinical Risk

Ability to use technology

Knowledge of principles of speciality

Education

Basic standard of education including Maths and English

Care Certificate

First Aid Qualification

Recognised qualification in English

Job description

Healthcare Support Worker - Alexandra Hospital

The closing date is 08 January 2026

Do you believe you can provide high standards of care, with compassion, empathy, respect and dignity?

We will provide you with the skills and training to provide this to our patients

You could be new to care or an experienced care worker...we are keen to talk to you about opportunities here as HCSW on inpatient wards supporting our registered nursing staff.

We provide care 7 days a week, 24 hours a day, so you will need to have the flexibility to work days, weekend and night shifts.

If you are offered a position, we will apply for references covering the past three consecutive years of employment and/or training. Applicants should provide a full employment and training history, explaining any gaps or discrepancies. Unexplained periods will be explored during the interview and pre‑employment checking process. Please note that any misleading or inaccurate information may result in the withdrawal of a conditional offer.

Interviews will be held at Kidderminster Treatment Centre on 23 January 2026.

Main duties of the job

Your role as a Healthcare Support Worker (HCSW) is to work alongside registered nurse as part of the ward or department team to provide care to patients.

The types of duties include: washing and dressing patients, serving patients meals, assisting with feeding patients when necessary, helping people to mobilise, assisting patients with toileting, bed‑making, generally assisting with patients’ overall comfort, monitoring patients’ conditions by taking temperatures, pulse, respirations and weight.

Acting with compassion you will put patients at the centre of all you do.

You will communicate effectively with patients and their carers.

This role will require you to work variable hours on a rota including nights and weekends.

You will show courage by embracing new ways of working and doing the right thing by the people you care for, including speaking up when you have concerns.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital‑based services from three sites in Kidderminster, Redditch and Worcester.

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient‑centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation – this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Job responsibilities

Your delegated daily duties will be varied but may include:

• Assist with the maintenance of patient hygiene, including washing bathing and mouth care.
• Assist with serving meals and feeding of patients, including reporting patients intake and recording on charts as appropriate. Escalating to registered staff any concerns relating to nutritional intake.
• Assist with patients elimination needs, including recording outputs where appropriate and collecting and testing urine and stool samples.
• Supporting registered staff by undertaking delegated clinical tasks.
• Assisting with the recording and safe keeping of patients property/valuables.
• Moving and repositioning of patients.
• Dressing/undressing of patients.
• Making of occupied and unoccupied beds, tying up of dirty linen bags and despatching to laundry and replenishing of linen and stock cupboards.
• Cleaning and tidying examination rooms/clinic areas.
• Assist with patients mobilisation, ensuring safe environment and using appropriate techniques.
• Assist with occupational, physiotherapy and recreational activities.
• Assist in the care of relatives and visitors.
• Assist with the care of patients in isolation.
• Chaperone professional staff where appropriate and accompany patients to other departments as necessary.
• Be involved in patient booking in/admission procedures by introducing patients to ward/department area as directed by registered nurse.
• Be adaptable and flexible to working in various areas of the department/ward as required.
• Assist the multi professional team to prepare and support patients undergoing treatment and/or investigation maintaining privacy and dignity at all times.
• Assisting in the care of the dying patient, which may include exposure to distressing or emotional situations.
• Assisting in preparing deceased patients for the mortuary.

Person Specification

Experience

• Be able to work as a member of a team.
• Experience of time management and prioritising work.
• Previous experience of working as a Health Care Assistant in a healthcare or social setting.

Qualifications

• Basic standard of education including Maths and English
• Care Certificate or willingness to undertake
• First Aid Qualification.
• Recognised qualification in English.

Personal Qualities

• Ability to demonstrate a caring and compassionate approach.
• Organisational skills, with the ability to plan and prioritise own and others workload efficiently

Skills and Knowledge

• Ability to use technology to undertake the role or willingness to learn.
• Ability to keep calm in stressful situations.
• Awareness of Health and Safety.
• Awareness of Clinical Risk
• Knowledge of principles of speciality.
• Venepuncture / Cannulation

Employer name

Worcestershire Acute Hospitals NHS Trust