Healthcare Receptionist - Patient Care & Admin

Station Lane Medical Centre; Purston Jaglin; On-site; GBP 20,000 - 25,000; Full time

Job summary

A busy NHS GP surgery is looking for a compassionate and organised receptionist to be the first point of contact for patients, providing a welcoming service. Key responsibilities include answering queries, booking appointments, and supporting the healthcare team in delivering efficient patient care. The ideal candidate should have strong IT and communication skills, a positive attitude, and the ability to maintain confidentiality. Full training will be provided, and experience in a healthcare setting is a plus.

Qualifications

• Experience in customer-facing or administrative role is desirable.
• Ability to handle sensitive information and maintain confidentiality.
• Reliable and flexible in response to service needs.

Responsibilities

• Answering patient enquiries via telephone and in person.
• Booking and managing appointments using clinical systems.
• Supporting patient care and collaborating with medical staff.

Skills

Strong IT skills

Good communication skills

Customer service skills

Organizational skills

Education

Good general education (e.g. GCSEs)

Tools

Clinical IT systems (e.g. EMIS, SystmOne)

Job description

A busy NHS GP surgery is looking for a compassionate and organised receptionist to be the first point of contact for patients, providing a welcoming service. Key responsibilities include answering queries, booking appointments, and supporting the healthcare team in delivering efficient patient care. The ideal candidate should have strong IT and communication skills, a positive attitude, and the ability to maintain confidentiality. Full training will be provided, and experience in a healthcare setting is a plus.