Healthcare DME: Customer Service Lead

Care New England; Warwick; On-site; GBP 35,000 - 50,000; Full time

Job summary

A healthcare organization in Warwick is seeking a DME Customer Service Supervisor to manage daily operations of the customer service team. Candidates should have 3-5 years of experience in customer service and a minimum of 1-2 years in a supervisory role within a healthcare environment. The role involves training staff, resolving escalated issues, and maintaining high standards of service quality. Competitive compensation and a fulfilling work environment are offered.

Qualifications

• 3-5 years of customer service experience, with 1-2 years in a supervisory role.
• Experience in healthcare or Durable Medical Equipment (DME) setting preferred.
• Strong knowledge of healthcare regulations (e.g., HIPAA).

Responsibilities

• Supervise and mentor customer service representatives.
• Foster a positive and collaborative work environment.
• Conduct performance evaluations and provide coaching.
• Manage team schedules and ensure adequate coverage.
• Resolve escalated customer inquiries effectively.
• Monitor team performance and key metrics.
• Implement standardized processes for customer interactions.
• Collaborate with other departments for customer issue resolution.

Skills

Leadership

Communication

Problem-solving

Conflict resolution

Multi-tasking

Customer service software

Microsoft Office Suite

Data analysis

Education

High school diploma or equivalent

Bachelor’s degree in Business Administration or related field

Job description

A healthcare organization in Warwick is seeking a DME Customer Service Supervisor to manage daily operations of the customer service team. Candidates should have 3-5 years of experience in customer service and a minimum of 1-2 years in a supervisory role within a healthcare environment. The role involves training staff, resolving escalated issues, and maintaining high standards of service quality. Competitive compensation and a fulfilling work environment are offered.