Healthcare Customer Care Specialist — Office-Based

Siemens Mobility; Camberley; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading healthcare technology provider is seeking a Customer Care Representative for their office in Camberley. The role involves managing customer requests, coordinating service visits, and supporting a dynamic team environment. Candidates should have experience in customer service, multitasking, and working under pressure. Benefits include 26 holidays, pension contributions, and flexible medical insurance. Join a team dedicated to pioneering breakthroughs in healthcare.

Benefits

26 days' holiday

Up to 10% employer pension contribution

Share and bonus scheme

Private medical insurance

Corporate Social Responsibility opportunities

Qualifications

• Experience dealing with customers over the phone and face to face.
• Skills in handling several tasks at the same time against tight deadlines.
• Experience working in a pressurised environment and in a team.

Responsibilities

• Log all Service/Applications related calls on the Service Management System.
• Forward logged calls to Technical/Applications support teams.
• Coordinate Customer Service Engineer visits.
• Act as a contact for general Healthcare customer enquiries.
• Create and monitor spare part orders for planned visits.

Skills

Customer service experience

Multitasking skills

Deadline-oriented

SAP experience

Job description

A leading healthcare technology provider is seeking a Customer Care Representative for their office in Camberley. The role involves managing customer requests, coordinating service visits, and supporting a dynamic team environment. Candidates should have experience in customer service, multitasking, and working under pressure. Benefits include 26 holidays, pension contributions, and flexible medical insurance. Join a team dedicated to pioneering breakthroughs in healthcare.