Healthcare Assistant

Sloan Medical Centre; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Sheffield is seeking a Health Care Assistant to support medical personnel in patient care, handle administrative duties, and manage patient registration. The ideal candidate will have clinical experience, excellent communication skills, and a qualification in healthcare. Uniform provided and a driving license is essential for home visits. This position requires flexibility in working hours to cover sickness and leave.

Benefits

Free onsite parking

Training Practice

Qualifications

• Experience in a clinical environment, ideally within primary care.
• Good standard of general education.
• Basic health care assessment experience e.g. Blood tests and Blood Pressure.

Responsibilities

• Assist medical personnel in the care of Practice patients.
• Manage patient registration checks and NHS Health Checks.
• Assist in Flu and Pneumococcal vaccination program.

Skills

Excellent communication skills

Time management

Interpersonal skills

Education

GCSE or equivalent Grade C or above including Maths, English and a Science subject

Preferably educated to NVQ level 3

Tools

SystmOne

Job description

To assist medical personnel in thecare of Practice patients to include treatment, preventative care, screeningand patient education. The post will also include some administrative duties.

A uniform must be worn at all times,which will be supplied by the Practice.

To act as a focal point ofcommunication between patients, doctors, nurses and other members of theprimary health care team

Main duties of the job

Duties and Responsibilities

• New patient registration checks, including completing any necessary paperwork and making any necessary claims to the Health Authority and referrals within the Practice
• NHS Health Checks
• BP monitoring
• Urinalysis
• Assisting with Flu and Pneumococcal vaccination programme
• Provide lifestyle advice to patients making any necessary referrals within the Practice
• Weight monitoring
• Ensure clinical waste collection runs smoothly, reporting any problems to the Nurse Manager
• Ensure sharps bins are ready for collection
• Restocking/maintenance of equipment
• Restocking of clinical areas and consulting rooms
• Administration and professional responsibilities
• Participate in the administrative and professional responsibilities of the Practice team
• Ensure the clinical computer system is kept up to date with accurate details recorded
• Ensure accurate completion of all necessary documentation associated with patient health care and registration with the Practice
• Ensure collection and maintenance of statistical information required for regular and ad hoc reports
• Attend and participate in Practice meetings as required
• Assist in formulation of Practice philosophy, strategy and policy
• Restocking and maintenance of clinical areas and consulting rooms
• To create and send recall letters for clinics
• To assist in seasonal and special projects as requested e.g. flu campaign
• Ordering and display of Health Promotion materials

About us

We are a busyGP Practice located in Sheffield with good transport links and closely locatedto the City Centre. Our team includes GP Partners, Salaried GP's, an AdvancedClinical Practitioner, Nurses, Student Nurse, Health Care Assistants, supportedby various management, administrative staff and additional roles.

SystemOne

Free onsiteparking

High QOFachievement

Offersenhanced services

TrainingPractice

Job responsibilities

HOURS PER WEEK 37 hours per week, flexibility is requested to help cover sickness and annual leave

REPORTS TO Nurse Manager/Practice Manager

To assist medical personnel in the care of Practice patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

A uniform must be worn at all times, which will be supplied by the Practice.

To act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team

Duties and Responsibilities

• New patient registration checks, including completing any necessary paperwork and making any necessary claims to the Health Authority and referrals within the Practice
• NHS Health Checks
• BP monitoring
• Urinalysis
• Assisting with Flu and Pneumococcal vaccination programme
• Provide lifestyle advice to patients making any necessary referrals within the Practice
• Weight monitoring
• Ensure clinical waste collection runs smoothly, reporting any problems to the Nurse Manager
• Ensure sharps bins are ready for collection
• Restocking/maintenance of equipment
• Restocking of clinical areas and consulting rooms
• Administration and professional responsibilities
• Participate in the administrative and professional responsibilities of the Practice team
• Ensure the clinical computer system is kept up to date with accurate details recorded
• Ensure accurate completion of all necessary documentation associated with patient health care and registration with the Practice
• Ensure collection and maintenance of statistical information required for regular and ad hoc reports
• Attend and participate in Practice meetings as required
• Assist in formulation of Practice philosophy, strategy and policy
• Restocking and maintenance of clinical areas and consulting rooms
• To create and send recall letters for clinics
• To assist in seasonal and special projects as requested e.g. flu campaign
• Ordering and display of Health Promotion materials

Management of medical records

Ensure that phlebotomy requests are accurate in advance of each consulting session

Ensure all patient details are recorded in the correct format and in the correct patient record

Management of appointment system

Ensure total familiarity with all appointment systems including regular and incidental variations

Book appointments and recalls ensuring sufficient information is recorded

Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients

Monitor effectiveness of the system and report any problems or variations to the Senior Receptionist

Any other delegated duties considered appropriate to the post

• Driving will be required in this post to enable the HCA to carry out home visits as requested by the practice at either site.
• The employee must hold a full, clean driving licence

SPECIAL REQUIREMENTS FOR THE POST

• An understanding, acceptance and adherence to the need for strict confidentiality
• An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to Practice limitations
• An understanding and acceptance of ones capabilities and awareness of own limitations
• Ability to work without direct supervision and determine own workload priorities
• Basic keyboard and computer skills
• Flexibility of working hours

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and

will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

Qualifications

• GCSE or equivalent Grade C or above including Maths English and a Science subject
• The Care Certificate or to complete within 6 months of joining
• Preferably educated to NVQ level 3
• Foundation Degree Spirometry Certificate
• Influenza Pneumonia and B12 Certificate

Experience

• Experience in a clinical environment ideally within primary care
• Basic health care assessment experience e.g. Blood tests Blood Pressure and ECG
• Good standard of general education
• Experience of working as a HCA in general practice
• Excellent communication skills (written and oral)
• Time management and the ability to work towards deadlines
• Interpersonal skills
• Familiar with primary care setting
• Familiar with SystmOne
• Full clean driving licence
• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.