Healthcare Assistant

Primary Care Management Solutions Ltd; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic healthcare practice in Willesden is looking for a motivated Healthcare Assistant for maternity cover. The role includes supporting clinical staff with patient care, performing phlebotomy tasks, and maintaining accurate patient records. Applicants must have previous experience working in an NHS environment and hold a valid phlebotomy training certificate. This full-time position requires a minimum of 37.5 hours per week, with flexible hours depending on practice needs.

Qualifications

• Previous experience as a Healthcare Assistant in an NHS GP practice is essential.
• Valid phlebotomy training certificate required.
• Ability to work on own initiative and as part of a team.

Responsibilities

• Support clinical staff with patient care, including taking observations.
• Assist with basic clinical procedures and maintaining patient records.
• Perform phlebotomy and other routine clinical tasks.

Skills

Phlebotomy experience

Patient care

Communication skills

Basic numeracy

Health promotion understanding

Education

GCSE grade A to C in English and Maths

NVQ level 3 in Health and Social Care

Tools

EMIS Web

Job description

The Law Medical Group Practice, a dynamic and growing practice based in Willesden, has an exciting opportunity for a motivated, enthusiastic and experienced Healthcare Assistant to join our team.

The successful candidate will uphold our values of delivering excellent patient care and contribute to our vision of meeting the health needs of our diverse community. Previous experience working as a Healthcare Assistant in an NHS GP practice is essential, along with phlebotomy experience. A valid phlebotomy training certificate is required.

The successful candidate will work as part of a supportive administrative and multidisciplinary clinical team, including GPs, Nurse Practitioners, Nurses and Clinical Pharmacists.

We aim to develop positive, supportive and professional relationships with every patient, clinician and allied professional we interact with.

We use the EMIS Web clinical system.

Working hours: Minimum 37.5 hours per week

Shift hours are:

Wednesday 8 or 8.30am to 5.30pm

Thursday 8 or 8.30am to 3.00pm

Friday 8 or 8.30am to 5.30pm

There may be a possibility of additional Tuesday work depending on the needs of the practice.

This role is maternity cover on a fixed term contract of 6 to 9 months.

Main duties of the job

Support clinical staff with patient care, including taking observations (blood pressure, temperature, pulse, weight) and recording medical information.

Assist with basic clinical procedures, dressings, and wound care under supervision.

Prepare patients for consultations and examinations.

Perform phlebotomy (valid phlebotomy training certificate required) and other routine clinical tasks, where trained and competent.

Maintain accurate patient records using clinical systems (e.g., EMIS Web).

Ensure a clean, safe, and welcoming environment for patients and staff.

Support health promotion initiatives and provide basic advice on lifestyle and wellbeing.

About us

The Law Medical Group Practice, is a long standing well established, well respected and well regarded teaching and training practice in NW London, Brent.

The practice operates across two sites; Willesden (main site), Wembley (branch site).

The practice have under new management undergone a significant amount of changes in the last two years, including the recent merger with another local practice.

The practice list is 18,000 patients.

The practice is paperlight uses Emis Web + Docman, Accurx, E-Consult,

The practice is well supported by:

5 GP Partners

1 Non Clinical Managing / Executive Partner

1 Advanced Nurse Practitioner

2 Practice Nurses

4 phlebotomists / Healthcare Assistants

3 Practice Based Clinical Pharmacists

2 Social Prescribers

2 In-House First Contact Physiotherapists

1 In-House Dietician

The practice provides:

E-Consultations

Telephone Triage

Minor Surgery & Cryotherapy

Family Planning

Respiratory Clinics

Ante-natal / Well baby / Mum clinics

A dietician visits the branch site in Wembley

A community midwife visits the main site in Willesden

The practice is well supported by:

Operations Manager

2 x lead receptionist and facilities leads

2 x practice secretaries

Finance assistant

IT Data Analyst

Approx 20 admin, clerical and reception staff members

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the Healthcare Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Undertake new patient and NHS health checks

Support the practice nurse with health promotion programmes

Carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording findings accurately

Facilitate routine and 24-hour BP monitoring, advising patients accordingly

Undertake wound care, dressings, and other clinical tasks as required

Support the practice nurse with the management of chronic disease clinics

Carry out BMI checks as directed

Act as a chaperone as required

Perform venepuncture / phlebotomy (valid phlebotomy training certificate required)

When trained, administer flu vaccinations

When trained, carry out ear irrigation under the supervision of the practice nurse

Carry out ECGs as requested

Ensure specimens are recorded and ready for onward transportation

Provide support during minor operations as required

Ensure the clinical area is adequately stocked and prepared for each session

Ensure clinical waste is removed from the clinical area and sharps bins replaced in accordance with the practice IPC policy

Deliver opportunistic health promotion where appropriate

Carry out any other tasks as directed by the lead nurse in support of patient care

Secondary Responsibilities

In addition to the primary responsibilities, the Healthcare Assistant may be requested to:

Participate in practice audit as directed by the audit lead

Participate in local initiatives to enhance service delivery and patient care

Support and participate in shared learning within the practice

Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 3 in Health and Social Care
• Literate and able to perform basic numerical calculations
• Fluent in spoken and written English
• Ability to accurately receive, record, and relay information both verbally and written
• Ability to store and retrieve files from numerical, alphabetical, and computerised filing systems
• Computer skills including working with the EMIS Web clinical system
• Ability to work on own initiative
• Ability to organise delegated work
• Phlebotomy experience (valid phlebotomy training certificate required)
• Health Care Support Experience
• To have worked within a practice setting
• Experience of working as a Healthcare Assistant or equivalent
• Knowledge of the local community and understanding of a multi-cultural, racially diverse population
• Awareness of health and safety issues in the workplace
• Understanding of the need to keep and maintain accurate records
• Understanding of equal opportunities
• Understanding of the importance of patient confidentiality and the consequences of breaking confidentiality
• Ability to work as part of a multidisciplinary, multi-agency primary care team
• Polite and helpful manner
• Enthusiasm to learn
• Openness to explore alternative working practices
• Flexible with working hours
• Must have Hepatitis B / COVID vaccine or be willing to undergo a vaccination programme
• Candidates with both clerical and health care support experience will be at an advantage. Those candidates with only one set of experience must demonstrate a willingness to learn the other set of skills.
• Experience of dealing with the public face-to-face and over the telephone
• Fluent in one or more languages in the local community and willingness to use this skill in working with the public