Healthcare Assistant

InHealth Group; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare service provider in West London is looking for a Healthcare Assistant to deliver patient-focused services alongside clinical colleagues. The role involves adaptability to shift patterns, handling patient queries sensitively, and understanding patient confidentiality. Candidates need to be proficient in Microsoft packages and capable of prioritizing tasks. Salary is £23,000 plus a £4,200 car allowance.

Qualifications

• Experience in a customer or patient-focused environment.
• Ability to deal with conflict situations calmly.

Responsibilities

• Deliver a professional and patient-focused service.
• Work alongside clinical colleagues in a dynamic environment.
• Be flexible with working shifts.

Skills

Customer service skills

Excellent verbal communication

Attention to confidentiality

Proficiency with Microsoft packages

Ability to prioritize tasks

Education

Good standard of education

Job description

The Lung Cancer Screening Programme aims to enable the early detection of lung cancer to save lives.

About us

InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.

Job responsibilities

Role: Healthcare Assistant Location: West London Salary: £23,000 + £4,200 Car Allowance

The overall purpose of the Lung Cancer Screening Programme is to enable the early detection of lung cancer to save lives. The Lung Cancer Screening Service has been implemented throughout the UK in areas identified with high disease prevalence where significant impact can be made from the recognition of early-stage lung cancer and offering curative treatment.

As an HCA you will deliver a professional and patient-focused service, working alongside and under the leadership and supervision of your clinical colleagues in our dynamic and fast-paced sites. Our Healthcare team provides a 7-day service with bank holiday working included across all programmes. Candidates must be adaptable around mobile working, locations of clinics and willing to work 12-hour shift patterns; remote working and administration duties to support the wider Lung Cancer Screening team may be incorporated into your working pattern.

You will

• Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
• Understand the importance of patient confidentiality and be aware of data protection
• Have excellent verbal and written communication skills
• Have good listening skills with an ability to present information in a logical manner
• Have a good standard of education demonstrated by numeracy and literacy
• Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes
• Understand the importance of patient confidentiality and be aware of GDPR
• Be confident in your ability to prioritise tasks
• Be skilled at administration processes and proficient with Microsoft packages
• Be able to follow instructions to support both your colleagues and patients

You have experience of

• Working within a customer or patient focused environment
• Using Microsoft packages and other IT systems
• Dealing with conflict situations in a calm and efficient manner
• Working with multi-skilled colleagues as part of a multi-disciplinary team

Other key parts of the HCAs role

• You need to be willing to be flexible when working shifts required
• There may be instances where our HCAs need to work additional hours or outside their region to support the operational requirements of the business
• On occasions, national travel may be required to attend training courses
• Due to the travel involved in this role, a full driving license is required

Person Specification

Qualifications

• Please see Job Description
• Please see Job Description

Experience

• Please see Job Description
• Please see Job Description

Additional Criteria

• Please see Job Description
• Please see Job Description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.