Health & Wellness Specialist

Boots UK; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading health and wellness retailer in London is seeking a Health and Wellness Sales Advisor. The role involves providing expert advice, engaging with customers, and driving sales while ensuring a great customer experience. Full training will be provided, including the completion of the NVQ2 Healthcare Training Programme. The ideal candidate is enthusiastic about health, approachable, and a team player. Benefits include employee discounts and a retirement savings plan.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Access to free counselling and support

Qualifications

• Passion for health and wellness.
• Confidence in starting conversations with customers.
• Digital savvy and comfortable with technology.

Responsibilities

• Support all health and wellness brands with expert advice.
• Use open questions to understand customer needs.
• Maintain store presentation and stock levels.

Skills

Enthusiasm for health and wellness

Sales-driven attitude

Excellent communication skills

Team player

Education

Willingness to complete NVQ2 Healthcare Training Programme

Job description

Overview

Job Description. The salary for this role is £12.98 and up to £14.36 across selected locations within London. No previous experience required & full training will be provided. Do you have a passion for health, wellness, and making a difference? If you enjoy connecting with people, building trust naturally, and helping them find exactly what they need, this could be the role for you. As a Health and Wellness Sales Advisor, you'll combine expert product knowledge with customer service skills to drive sales and make a real impact on customer wellbeing. You'll be on the shop floor, creating personalised experiences, sharing expert advice, and helping customers discover solutions that really work for them - all while supporting sales through genuine, feel-good service. You'll receive full training and the opportunity to complete our Healthcare Training Programme, giving you the skills to thrive. Whether customers are seeking relief, guidance, or ways to boost their wellness routines, you'll play a vital role in helping them feel healthier, happier, and more confident in their choices.

About the role

• Reporting to the Assistant Manager, you'll support all health and wellness brands, giving expert, unbiased advice to ensure customers get the best experience every time.
• You'll use open questions to understand customer needs and offer holistic healthcare solutions and products, including our in-store and Online Doctor services, referring to the dispensary or pharmacist where needed.
• This is an interactive, people-focused role - you'll use your sales and communication skills every day to connect with customers and support their diverse health needs.
• This is a sales-based role, but it's all about team success - no competitive, performance-based commission here.
• We'll support you to complete a Healthcare Training Programme at NVQ2 level.
• We're proud of our stores, so you will always keep the shelves looking their best. You will take pride in ensuring they are well stocked, cleaned and tidied throughout the day.

What you'll need to have

• Enthusiasm and passion for all things health and wellness
• A warm, approachable manner and confident to start conversations with customers
• Able to put customers at ease so they feel comfortable to share their healthcare needs which may be sensitive or graphic
• Self-motivated, sales-driven and focused on delivering a great customer experience
• A team player that loves to contribute to the team and store's success
• Digitally savvy and comfortable embracing technology and the omni-channel offering
• Proactive in your approach to learning about new products and services, helping to deliver a seamless and holistic health and wellness experience
• Prepared to complete a Healthcare Training Programme (NVQ2)

Desirable skills

• Experience working towards sales targets
• Experience in a healthcare or wellness setting

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme