Health Club Team Member

Cambridge Belfry Hotel & Spa; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality establishment located near Cambridge seeks a Personal Trainer/Fitness Instructor to welcome guests, manage health club bookings, and support membership sales. Ideal candidates should possess at least a level 2 qualification and excellent customer service skills. The role offers various benefits including free health club membership and professional development support.

Benefits

Free health club membership

Discounts across The QHotels Collection

Support for training & professional qualifications

Access to Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Minimum level 2 qualification in Personal Training or equivalent preferred.
• Experience in customer service and communication is essential.
• Ability to manage pressure and multitask effectively.

Responsibilities

• Welcome and greet guests.
• Make health club bookings.
• Support membership sales and inquiries.
• Conduct gym inductions and member assessments.

Skills

Customer service skills

Communication skills

Ability to work under pressure

Attention to detail

Education

Personal Trainer / Fitness Instructor level 2 qualification

Job description

Overview

Cambridge Belfry Hotel & Spa, located in Cambourne, 7 miles from Cambridge, is a 4*, 120-bedroom property. Our leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa. The QHotels Collection is proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can make the changes accordingly. The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant achieving the Silver Award.

What will I do?

Responsibilities

• Welcome and greet guests
• Make health club bookings
• Support with membership sales and enquiries
• Carry out daily checks and conduct gym inductions for all new members and regular gym reassessments as part of the health club retention strategy

Qualifications

• Personal Trainer / Fitness Instructor level 2 qualification as a minimum, or equivalent would be preferred
• Excellent customer service & communications skills
• Ability to work under pressure and multi-task
• Strong attention to detail

Benefits

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!