Health Care Support Worker

Black Country Healthcare NHS Foundation Trust; West Bromwich; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare trust in the UK seeks an individual to support nursing staff in providing patient care, assist in basic assessments, and contribute to treatment plans. The role involves working with multi-disciplinary teams, monitoring patients, and ensuring a safe environment. Candidates should be compassionate and have a willingness to learn. This position reflects the Trust's commitment to inclusion and well-being, offering a supportive workplace with opportunities for personal growth.

Benefits

Flexible working

Training and support

Supportive teams

Qualifications

• Support the nursing staff in delivering care to patients.
• Assist in basic care and assessment of patients under supervision.
• Contribute to the patients' treatment plans by communicating observations.

Responsibilities

• Work with the multi-disciplinary team to promote quality care.
• Support qualified staff in admission and discharge procedures.
• Monitor and encourage patients in their consumption of food and drink.

Job description

Responsibilities

• Will support the trained nursing staff in the delivery of care to patients and contribute to the maintenance of the care environment within our Learning Disability Inpatient Assessment and Treatment Unit.
• Assist in basic care and assessment of patients as support to, and under the supervision of, a registered nurse/senior support staff.
• Follow individualised care and therapeutic programmes for patients under the instruction of the nursing staff/senior support staff.
• Provide support to patients with their personal care.
• Contribute to the patients’ plan of treatment by communicating any observations of patients’ behaviours to the Care co‑ordinator or nurse‑in‑charge during periods of duty.
• Work with all members of the multi‑disciplinary team to promote quality care.
• Support qualified staff in the admission and discharge procedure.
• Ensure the relevant policies in respect of patients’ property and valuables are maintained.
• Support staff in promoting recreation/leisure amongst patients.
• Contribute to the promotion of patients’ education and well‑being.
• Monitor and encourage and record patients in their consumption of food and drink.
• Accompany appropriate patients of site as and when required.
• Undertake the relevant management of aggression training such as ProAct Scip or MAPPA.
• Assist in the maintenance of a safe environment.
• Participate in the observation of patients at risk.

Standards and checks

• Clinical posts up to and including Band 4 are expected to hold the Care Certificate. If you don’t have it yet, we’ll support you to complete it in post.
• Some roles require a Standard or Enhanced DBS check under part V of the Police Act 1997. Having a criminal record won’t automatically prevent employment. We consider the role and individual circumstances.
• We are an equal opportunities employer, offer flexible working, and are a smoke‑free Trust.

Inclusion, equality and adjustments

• We are an equal opportunities employer and offer flexible working.
• We are an anti‑racist, disability‑inclusive and LGBTQ+‑inclusive Trust.
• We welcome applications from under‑represented groups and people with lived experience relevant to our services, including Black and Asian colleagues, Disabled people (including non‑visible disabilities such as neurodiversity and mental health) and LGBTQ+ people.
• Disabled applicants can request consideration under our Guaranteed Interview Scheme where essential criteria are met. You can ask for reasonable adjustments at every stage of the process.

Applying and timelines

We may close this advert early if we receive a high volume of applications, so please apply soon. We shortlist after the closing date and will contact shortlisted candidates usually within two weeks. If you haven’t heard by then, you haven’t been shortlisted. Please check your email for updates and contact Recruitment for feedback.

Pay and contracts

Most NHS roles are paid under NHS Agenda for Change. With us – your starting point is set against the advertised band and your relevant NHS service, with progression through annual increments. Medical and Very Senior Manager roles follow separate national pay frameworks, not Agenda for Change. Details are provided in each advert and during recruitment.

Black Country Healthcare NHS Foundation Trust

Black Country Healthcare NHS Foundation Trust is growing and changing. We provide specialist mental health, learning disability and community services across Dudley, Sandwell, Walsall and Wolverhampton, and we’re hiring people who want to shape what comes next. Formed on 1 April 2020 through the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust, we’re now focused on the future with a new Trust Strategy and our Best for the Black Country programme.

What we do

• Adult and older adult mental health
• Children and young people’s mental health
• Specialist learning disability services
• Community healthcare for children, young people and families in Dudley

Why join now

• We’ve got real momentum right now. New strategy, clear priorities and our Best for the Black Country work mean things are moving in the right way, fast.
• Our values aren’t just posters. People are genuinely compassionate, take responsibility, treat you with respect and help you feel confident and empowered.
• You’ll be looked after. Flexible working, family‑friendly policies, supportive teams, proper wellbeing support and chances to learn with coaching and development.
• There’s room to grow. Loads of services to explore and real space to try ideas and be heard.
• It’s a good place to live. Friendly diverse communities, easy transport, good schools and colleges, shopping, food, lots to do, plenty of green space and a lower cost of living than many other city regions.

What it's like to work here

You’ll join friendly, skilled teams who look out for each other. We plan together, share caseload pressures, and celebrate wins. New starters get a warm welcome and clear induction; early careers colleagues have preceptorship and buddying; experienced staff can lead, teach and innovate. You’ll have space to do good work, speak up, and see the difference you make.

Who we are

We’re 4,000+ colleagues from many backgrounds, committed to improving health and wellbeing for our communities and for each other. If you’re excited about the role but don’t tick every box, please apply. We value potential and transferable experience.

Employee expectations

Employees, workers, and/or contractors will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust’s values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues’ behaviours breach the spirit of Trust values.