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Longfield Medical Centre; Maldon; On-site; GBP 40,000 - 60,000; Part time

Job summary

A growing medical practice in the United Kingdom is seeking part-time team players to handle patient interactions, manage appointments, and use SystmOne for task management. The successful candidates will excel in communication and possess strong prioritisation skills. Responsibilities include answering calls, dealing with patient queries, and maintaining a tidy practice environment. Experience in general practice is preferable, with a commitment to delivering quality service and identifying improvement opportunities.

Qualifications

• Team player with excellent communication and telephone manner.
• Committed to delivering quality service and implementing improvements.
• Able to handle interactions with stakeholders and provide advice.

Responsibilities

• Answering the telephone and managing online triage requests.
• Dealing with contact from patients and booking appointments.
• Using SystmOne to send tasks and access patient records.
• Tidying waiting area and clinicians' rooms.

Skills

Excellent communication skills

Strong inter-personal skills

Prioritisation skills

Ability to work under pressure

Tools

SystmOne

Job description

About the Role

There are 3 roles available on a part time basis for 30, 26 or 36 hours, with the shift patterns below:

• Shift pattern 1 for 30 hours per week: Monday 12:30 – 18:30; Tuesday 12:30 – 18:30; Wednesday 08:00 – 14:00; Thursday 08:00 – 14:00; Friday 12:30 – 18:30

• Shift Pattern 2 for 26 hours per week: Monday 08:00 – 13:30; Wednesday 08:00 – 13:30; Thursday 08:00 – 13:30; Friday 08:00 – 18:30 (includes 1 hour unpaid lunch break)

• Shift Pattern 3 for 36 hours: Monday 08:00 – 18:30 (includes 1 hour unpaid lunch break); Tuesday 08:00 – 13:00; Wednesday 12:30 – 18:30; Thursday 12:30 – 18:30; Friday 08:00 – 18:30 (includes 1 hour unpaid lunch break)

You will be responsible for:

• Answering the telephone.
• Managing the Patch's (online triage) request.
• Dealing with all enquiries from patients attending the surgery.
• Booking and cancelling appointments.
• Booking in patients arriving for appointments.
• Dealing with non-clinical enquiries regarding prescriptions.
• Recording home visit requests.
• Tidying up waiting area and clinicians’ rooms.
• Filing of notes, correspondence, results etc.
• Taking results via the telephone from hospitals.
• Telephoning patients with results / scans etc., at the doctor’s request.
• Telephoning patients when necessary.
• Attending staff practice meetings.
• Chaperoning for patients when necessary.
• Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence.

About the Candidate

You must be a team player with excellent communication skills, telephone manner and have the ability to work under pressure. You will have the following skills / ability:

• Strong inter-personal and prioritisation skills.
• Committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
• Plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the practice.
• Engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.
• General Practice and SystmOne experience is preferable.

About Us

Longfield Medical Centre is a semi rural training practice with a rapidly growing list size, currently caring for over 16,500 patients, with anticipation of growth to continue over the next few years. For further information please contact Danielle Poole -

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.