Health Business Centre advisor

Suffolk Jobs Direct; Ipswich; Hybrid; GBP 26,000; Full time

Job summary

A local authority in Suffolk is seeking a Health Business Centre Advisor to provide essential administrative support for the School Nursing service, ensuring timely communication and accurate record-keeping. The role offers flexible working options and is part of a supportive team aiming to improve children's health outcomes. Ideal candidates will have NVQ Level 2 or equivalent experience, strong communication skills, and a detail-oriented approach. Flexibility to adapt working hours is encouraged to meet service needs.

Benefits

Flexible working options

Ongoing development opportunities

Qualifications

• Excellent attention to detail and proven accuracy in data entry.
• Strong IT skills and confidence to learn new systems.
• Clear and confident communication skills.

Responsibilities

• Be a key member of the countywide Health Business Centre.
• Provide a professional telephone and email service.
• Register and process new children and referrals on clinical systems.
• Support School Nursing activities and manage updates.
• Contribute to continuous improvement in processes.

Skills

Attention to detail

IT skills (Microsoft Office)

Clear communication

Customer-focused approach

Ability to work collaboratively

Education

NVQ Level 2 or equivalent experience

Job description

• Suffolk County Council
• Address: Allington Clinic, Ipswich, IP4 4ER - Hybrid
• Salary: £25,185 per annum pro-rata compositions
• Hours: 25 hours per week (Flexible working options available)
• Contract: Permanent

Join Suffolk County Council’s Health Business Centre (HBC) and 王者 make a real difference to children, young people and families across the county. As a Health Business Centre Advisor for our School Nursing service, you’ll be part of a friendly, purpose‑driven team that provides a seamless first point of contact, accurate record‑keeping and timely support that enables clinicians to deliver the Healthy Child Programme. We’ll support you with flexible working options, induction and ongoing development—so you can grow your career while improving outcomes for families.

Reimagine the possibilities.

Your role and responsibilities

• Be a key member of the countywide HBC, our central coordination point for School Nursing administration and a single point of contact for children, young people, families and partner agencies.
• Provide a professional telephone and email service between 08:00 and 17:00 (Monday–Friday), with flexibility to support early starts or later finishes within your working pattern.
• Register and process new children and referrals on clinical systems (including SystmOne), ensuring timely, accurate data to meet service KPIs.
• Support School Nursing activities such as processing referrals for support, coordinating the National Child Measurement Programme，他NCMP, managing updates on children’s medical conditions in schools, and liaising with schools and clinicians.
• Contribute to continuous improvement by following best practice, maintaining quality records and sharing ideas that enhance processes and customer experience.

You will need

• NVQ Level 2 (or equivalent experience) and a good standard of literacy and numeracy.
• Excellent attention to detail and proven accuracy in data entry; strong IT skills (Microsoft Office and the confidence to learn new systems).
• Clear, confident communication skills and a calm, customer‑focused approach.
• Ability to plan and prioritise in a busy, pressurised environment, meeting targets while working collaboratively across teams.
• Understanding of kür confidentiality and data protection.

You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don’t meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

You’ll join the Health Business Centre within our 0-19 Healthy Child Service‑supporting delivery of the Healthy Child Programme and生活 working closely with School Nursing and///////////////////////////////////////////////////////////////////// partner services to ensure timely, equitable access to support across Suffolk. We operate 8am–5pm, Monday to Friday, in shift patterns, and live our WE ASPIRE values through teamwork, a solution‑focused approach and positive working relationships. Flexible working options include job share, compressed hours, flexitime/TOIL, hybrid working and adjusted core hours.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want waw latively the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk).

For more information oleh中國<

Please contact Sandra Postma (she/her) for a casual conversation. You can reach her by calling 01473 264122 or emailing [e-mail].

How to apply

Step 1 - Read the Job and Person Profile (docx).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 – Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

1. Question 1 - Describe a time you worked as part of a team to achieve a goal. What was your role and how did you contribute?
2. Question 2 - Give an example of how you kept accurate records using IT systems. How did you ensure quality?
3. Question 3 - Tell us about a time you managed competing deadlines and high workloads. How did you cope?
4. Question 4 - Describe a situation where you improved or streamlined an administrative process. What was the result?

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [e-mail] or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11:30pm, 26 January 2026

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.