Health and Wellbeing Coach

NHS; West Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization is seeking a Health and Wellbeing Coach to empower patients to take control of their well-being through group clinics and personalized support. The ideal candidate should have strong communication and interpersonal skills, knowledge of health principles, and GCSEs in English and Maths. This role offers an opportunity to engage with the community and support individuals in achieving their health goals.

Qualifications

• Ability to work independently and as part of a team.
• Strong listening skills and a non-judgmental approach.
• Understanding of behavior change principles.

Responsibilities

• Deliver group clinics to support patients.
• Promote independence through personalized support.
• Connect individuals with community activities.

Skills

Excellent communication

Interpersonal skills

Motivational skills

Knowledge of health principles

Computer literacy

Education

GCSE grade A to C in English and Maths

Qualified to NVQ level 2 in Health and Social Care

Job description

Job Summary

The Health and Wellbeing Coach is a non‑clinical / medical role and a new service introduced into the PCN through external funding – Sport England Place Partnerships investment. The role supports patients to take control of their well‑being and live happier, healthier lives through a focus on group clinics. You will be required to provide support to patients in a face‑to‑face environment, as well as by email and telephone.

Secondment opportunities considered.

Responsibilities

• Deliver group clinics: plan and facilitate group sessions in community settings to support patients in improving well‑being and sustaining healthier lifestyles.
• Empower patients: promote independence, self‑management, and sustainable behaviour change through personalised support and motivational techniques.
• Facilitate access to resources: connect individuals with peer support, self‑management tools, and community activities to build confidence, resilience, and social connection.
• Collaborative working: partner with Social Prescribers, Care Coordinators, Pharmacists, and wider clinical/community teams, including the Active Partnership, to link patients to local services that promote movement and well‑being.
• Person‑centred support: use coaching and motivational interviewing to help individuals set and achieve meaningful health goals tailored to their needs and preferences.
• Data‑informed practice: use frameworks such as Core20Plus5 to target interventions and support access to personal health budgets where appropriate.
• Monitor and evaluate: conduct regular reviews, maintain accurate records, and contribute to service evaluation using both qualitative and quantitative methods.
• Community engagement: actively participate in local initiatives to promote health awareness and physical activity.
• Professional standards: uphold confidentiality, ethics, and a holistic, person‑centred approach in all interactions.

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Excellent communication, interpersonal, and motivational skills
• Knowledge of health and well‑being principles, including nutrition, physical activity, and mental health
• Ability to work independently and as part of a team
• Strong listening skills, empathy, patience, and a non‑judgmental approach
• Ability to build rapport and trust with individuals from diverse backgrounds
• Understanding of behaviour change principles and motivational interviewing techniques
• Ability to access and utilise relevant resources and information
• Computer literacy and ability to use relevant software and systems

Desirable

• Qualified to NVQ level 2 in Health and Social Care
• Efficiency in writing reports and presenting information in various formats to suit the audience

Experience

Desirable

• Experience working in a health and wellbeing environment
• Experience of working within Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Newport & Central Primary Care Network

Shawbirch Medical Centre, 5 Acorn Way, Telford, Shropshire, TF50LW

Website: https://newportandcentralpcn.gpweb.org.uk/