Health Advisor

DHU Healthcare; Oldbury; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A healthcare service provider is seeking an enthusiastic individual to join as a Health Advisor in Oldbury. This role includes assessing patients' needs through NHS Pathways and providing essential healthcare support. Successful candidates will benefit from extensive training, a competitive salary structure, and various employee perks, including a Health Cash Plan, NHS Pension, and enhanced leave options. We encourage applications from all backgrounds to promote a diverse workplace.

Benefits

Health Cash Plan

Access to discounts

NHS Pension Scheme

Car Lease Scheme

Enhanced Maternity/Paternity Leave

Free Parking

Qualifications

• Motivation, passion, positivity and determination to provide outstanding patient care.
• Excellent listening and communication skills.
• Capability to perform efficiently under pressure.

Responsibilities

• Serve as the initial contact for the public regarding healthcare concerns.
• Assess patients using NHS Pathways.
• Contribute to patients' well-being.

Skills

Excellent listening skills

Strong telephone manner

IT and keyboard skills

Resilience

Compassion

Positive attitude

Job description

Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you! Join our team of NHS 111 Health Advisors at the forefront of providing essential support to those in need.

Discover job satisfaction as you begin your rewarding new career journey. Your dedication to supporting patients, as you make a significant difference to the lives of others, will see you contributing to the highest level of patient care we deliver every day at DHU.

What DHU Can Offer You

Working Patterns: We recognise that 9-5 doesn't work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly talent team will work with you to find the best fixed pattern for us both.

Part Time – 30/24/20 hours per week, Availability window 4pm to 12am.

Comprehensive Training

Successful candidates will undergo four weeks of full‑time training, led by a team of dedicated trainers followed by three weeks of supported practice. You’ll be trained on NHS Pathways systems, a recognisable licence that you’ll receive on completion of training. Further details will be provided during the interview process. Note: No medical background is required.

Competitive Salary

• Training and daytime shifts: £12.31 per hour
• Evenings and night shifts: £16.00 per hour
• Weekend shifts: £17.84 per hour

Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.

Employee Benefits

Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical and therapy costs.

Access to the DHU Hub: Exclusive shopping and entertainment discounts, well‑being resources, a health portal and our Enhanced Employee Assistance Programme.

NHS Pension Scheme: Secure future with our NHS pension scheme. Existing NHS employees retain their pension pot and holiday allowance.

Car Lease Scheme: Salary‑sacrifice scheme for a brand‑new hybrid or electric car.

Enhanced Maternity/Paternity Leave: Support during this special time through a robust Family Friendly policy.

Referral Programme: Earn cash rewards when you refer colleagues.

Birthday Leave Guarantee: Take the day off if you wish – the decision is yours.

Free Parking: Most sites offer free, secure parking for vehicles.

What Your Typical Day Looks Like

• Serving as the initial contact for the public regarding urgent healthcare concerns.
• Assessing patients using NHS Pathways to direct them to the most suitable care.
• Effectively managing instructions and inquiries from surgery staff, clinicians and external agencies following up with appropriate actions and responses.
• Impactfully contributing to patients' well‑being.
• Offering general comfort and being a source of solace.

To be a successful Health Advisor you'll need:

• Motivation, passion, positivity, resilience and determination to provide outstanding patient care.
• Excellent listening and communication skills, supported by IT and keyboard skills.
• A desire to engage with the public at their time of need coupled with a strong telephone manner.
• The capability to perform efficiently and accurately under pressure, whilst maintaining a compassionate and professional demeanour.

We understand that digital applications may not be suitable for everyone. If you need to apply in a way that better meets your needs, please contact us and we will gladly provide a format that works for you. For more information about our recruitment process, click here, or reach out to our Talent Acquisition team at .

At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve. To read more about our Equity, Diversity and Inclusion pledge and see the progress we have made, please click here, or alternatively, you can reach out to our ED&I team at .

We are proud to be a forces‑friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers and military spouses/partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive.