Head Waiter / Waitress

Caprice Holdings; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious restaurant group in London is seeking an experienced Head Waiter to oversee dining operations and lead the front-of-house team. You will manage waitstaff, handle guest inquiries, and ensure high service standards. The ideal candidate has proven experience in hospitality and excellent communication skills. This full-time role offers a competitive hourly rate and an array of employee benefits.

Benefits

30% dining discount

Access to early pay and savings tools

Enhanced maternity & paternity leave

Cycle‑to‑work scheme

Employee Assistance Programme

Qualifications

• Proven experience as a Head Waiter or similar role in hospitality.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Oversee the day-to-day operations of the dining area.
• Supervise and mentor waitstaff.
• Handle guest inquiries and concerns professionally.

Skills

Organisational skills

Communication skills

Problem-solving abilities

Interpersonal skills

Job description

Head Waiter

Bacchanalia, situated in Berkley Square in Mayfair, is a culinary haven celebrated for its avant-garde approach to gastronomy, elegant ambiance, and commitment to culinary mastery. As a beacon of innovative dining, Bacchanalia offers a curated experience that fuses creativity with timeless elegance inspired by the ancient Greco‑Roman feasts of old. Walking inside transports you to another world as you are surrounded by dazzling statues designed by Damien Hirst, as well as 2,000‑year‑old pieces.

We invite you to be a key influencer at our stunning restaurant and help lead our front‑of‑house team.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

Key Responsibilities

• Oversee the day‑to‑day operations of the dining area, ensuring high service standards.
• Supervise and mentor waitstaff, providing guidance to maintain a positive work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organise and execute private events and functions.
• Assist in training and development programmes for front‑of‑house staff.
• Monitor reservation systems and seating arrangements to optimise guest flow.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements

• Proven experience as a Head Waiter or in a similar front‑of‑house role within the hospitality industry.
• Strong organisational, communication, and interpersonal skills.
• Exceptional problem‑solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast‑paced environment and manage multiple tasks efficiently.
• Familiarity with reservation systems and basic administrative tasks.

Benefits

• 30% dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s.
• Access to early pay, savings tools & financial coaching via Wagestream.
• Enhanced maternity & paternity leave.
• Cycle‑to‑work scheme and refer‑a‑friend bonuses up to £1,000.
• English language classes, length‑of‑service awards & employee recognition bonuses.
• Private medical and life insurance for senior leaders, life insurance for head‑office employees.
• Employee Assistance Programme.
• Plus, a structured pension scheme with employer contributions.

Experience: Required

Languages: English – Advanced

Employment: Full‑time

Schedule: Full flexibility needed

Salary: £17.98 – £18.03 hourly

Starting time: Immediate start!

About Caprice Holdings

Caprice Holdings is a market‑leading prestigious restaurant group, with a rich history and long‑standing reputation in the hospitality industry.