Head Waiter

Northcote Hotel & Restaurant; Blackburn; On-site; GBP 38,000; Full time

Job summary

A luxury hotel and restaurant in Blackburn is seeking an experienced Head Waiter to oversee the front-of-house team. This role focuses on delivering exceptional service to guests while leading and mentoring the service staff. The position offers a competitive OTE of up to £38,000, healthcare benefits, and exceptional training opportunities. Join us in a pivotal role as we expand our offerings and enhance guest experiences.

Benefits

OTE up to £38,000

Exceptional training and qualifications

Private Healthcare

Staff meals on duty

Hotel discounts Nationwide

Uniform provided

Free parking

Local discounts

Staff referral bonus scheme

Qualifications

• Proven experience as a Head Waiter or in a similar leadership role.
• Ability to thrive in a fast-paced, high-end environment.

Responsibilities

• Oversee the front-of-house team ensuring high standards.
• Create a welcoming atmosphere for guests.
• Manage reservations and guest queries.

Skills

Leadership

Excellent communication

Interpersonal skills

Passion for food and wine

Job description

Join the Team as Head Waiter at Northcote Hotel

Are you a passionate and experienced professional looking for a new challenge? We have an exciting opportunity for a Head Waiter to join the team at Northcote Hotel, a Michelin‑starred restaurant and luxury hotel in Lancashire.

This is a unique chance to be part of a pivotal moment in our history. Recently acquired by the Ellis family, Northcote is set to undergo an ambitious expansion in 2026. These plans include a brand new restaurant, extended private dining suites, full refurbishment, and a new spa. As Head Waiter, you’ll be a key player in this journey, helping us elevate the guest experience as we grow.

The Role

We're looking for someone who loves to lead from the front. You'll be responsible for overseeing our front‑of‑house team and ensuring every guest receives exceptional service. Your role will involve:

• Leading and mentoring our service team
• Maintaining our high standards of service and presentation
• Creating a warm and welcoming atmosphere for all guests
• Managing reservations and guest queries efficiently
• Working closely with the management team to improve operations

About You

• Proven experience as a Head Waiter or in a similar leadership role
• A strong passion for food, wine, and hospitality
• Excellent communication and interpersonal skills
• The ability to thrive in a fast‑paced, high‑end environment

A commitment to delivering memorable experiences

This is more than just a job; it’s an opportunity to grow with a business that has a clear vision for the future. If you’re ready to take the next step in your career and help shape the next chapter of Northcote, we’d love to hear from you.

What we offer

• OTE up to £38,000 (including Tronc bonus paid monthly)
• Exceptional training and qualifications with fantastic progression opportunities
• Private Healthcare & Death in Service
• Staff meals on duty
• POB Hotel discounts Nationwide
• Uniform provided & laundered
• Free parking & complimentary EV charging points
• Local discounts
• Staff referral bonus scheme
• Competition and further educational opportunities