Head Steward

Aramark Ltd; York; On-site; GBP 29,000; Full time

Job summary

A leading catering service provider in York is looking for a Head Steward to supervise team operations and ensure quality service delivery at Bourlon Barracks. This full-time role includes responsibilities like training team members and managing customer interactions, with a pay rate of £12.52/hour. Successful applicants will enjoy numerous employee benefits, including a pension plan and training opportunities, while adhering to health and safety regulations. Legal residency in the UK for the past 3 years is required.

Benefits

Free uniform

On-site parking

Access to Employee Benefits app

Life assurance

Pension contributions

Generous holiday entitlement

Career development and training

Qualifications

• Must have legal right to work in the UK.
• Eligible for full security vetting and DBS checks.
• 3 years of UK residency required.

Responsibilities

• Supervise the team for quality laundry, accommodation, and janitorial services.
• Train team members on procedures and brand standards.
• Manage customer complaints and queries effectively.
• Ensure adherence to health and safety standards.

Skills

Experience in the catering industry

Management of direct reports

Knowledge of MS Office

Excellent customer service skills

Job description

Responsibilities

• Full day, to day operation of supporting the senior messes and organising team members to deliver an effective service.
• Receiving and dealing with customer complaints and queries appropriately and ensuring compliments are shared with the team.
• Training new team members to learn procedures and brand standards for all general tasks and ensuring that all on and off job training is carried out accordingly for all front‑of‑house staff.
• Supporting the effective delivery of special functions or events.
• Ensuring cleaning standards and safety procedures are adhered to.
• Championing excellent customer service and effectively implementing all customer communication tools provided by Marketing to build sales.
• With the support of the Unit Manager and Food Production team, ensuring all restaurant staff are knowledgeable of food menu, beverages available and the promotional calendar; their contents, recipes, accompaniments, and service.
• Promoting forward planning and ensuring that the ordering of stock for front‑of‑house use is carried out according to the checklists and business levels.
• Administration of schedules and maintenance of schedules and timesheets for all team members.
• Experience of working within the catering industry.
• Prior experience of managing direct reports.
• Good working knowledge of MS Office (Word, Excel, and Outlook) is desirable.
• £28,827 per year – estimated.

Permanent Full time NEW Aramark UK are currently recruiting a Head Steward to join our team working at Bourlon Barracks, Catterick Garrison, DL9 3AD. You will be responsible for supervising the team in the provision of quality laundry, accommodation, mess‑room, and janitorial services, always adhering to health and safety. Aramark UK are making a work life balance achievable whilst still working in hospitality, cultivating your culinary career with a world leading organisation. Aramark provides world‑class contract catering services to our extensive list of clients across the UK, including Defence and Judicial, private industry and Education. We are lucky to have some of the best Culinary and Catering talent that the UK has to offer working within our teams. To be eligible for this role, due to the sector requirements: you must have been a UK resident for the past 3 years and have legal right to work in the UK and be able to pass full security vetting and DBS checks.

Job Details

• This is a permanent, full‑time position, 37 hours per week, Mon – Fri, 08:00 – 16:00 but covering sickness/holiday and functions as required.
• The pay rate is £12.52/hour.
• Free uniform and on‑site parking.
• You will have access to our Employee Benefits app – which includes online GP access, Employee Assistance Scheme, 100s of discounts, including savings on your weekly supermarket shop and weekend treats.
• We also offer a company package including life assurance, pension contributions, generous holiday entitlement with the option to buy more, and many more benefits.
• You will also be joining a talented team, with fabulous career prospects and could lead to all sorts of opportunities – we LOVE to promote from within.
• As we are passionate about developing our people from within, great training is provided. We also offer apprenticeship schemes, so that your learning journey can continue.