Head of Technology

The Wendy's Company; Greater London; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

A leading fast-food chain is seeking a Sr Manager – International Technology to lead the execution of scalable and guest-centric technology solutions in the UK/Europe. This role involves defining the technology roadmap, managing vendor relations, overseeing tech operations, and mentoring a team of technology professionals. The ideal candidate has over 10 years of tech leadership experience, particularly in restaurant or retail sectors, and a Bachelor's degree in Information Technology or a related field. This position offers an opportunity to drive innovation and enhance operational efficiency across multiple markets.

Qualifications

• 10+ years in tech leadership roles within restaurant, retail, or hospitality sectors.
• Proven success in multi-market technology oversight.
• Expertise in digital and restaurant technology platforms.

Responsibilities

• Define and execute the UK/European technology roadmap aligned with global business strategy.
• Manage customer-facing platforms including CRM, loyalty, digital ordering, and marketing technology.
• Lead and mentor a distributed team of technology professionals.

Skills

Leadership in technology

Digital technology platforms

Vendor management

Collaboration

Data integrity

Education

Bachelor’s degree in Information Technology

MBA

Job description

Overview

Sr Manager – International Technology is responsible for leading the execution of scalable, secure, and guest-centric technology solutions throughout the UK/Europe.

Key Responsibilities

Strategic Leadership

• Define and execute the UK/European technology roadmap aligned with global business strategy
• Responsible for regional Strategic Leadership and Global Tech alignment
• Oversee technology budgets, ensuring efficient use
• Identify and deploy innovative digital tools that enhance guest experience, streamline operations, and support market growth

Technology Operations

• Oversee technology support operations across REGION POS, KDS, inventory, supply chain, and reporting
• Manage customer-facing platforms including CRM, loyalty, digital ordering, delivery integrations, and marketing technology
• Ensure seamless tech implementation for new restaurant openings and market entries.
• Ensure data integrity and compliance

Team & Culture

• Lead and mentor a distributed team of technology professionals and vendor partners.
• Build a culture of innovation, collaboration, and accountability across technology and restaurant operations
• Serve as the regional technology representative within the global leadership team. Bridges Global Digital Strategy with regional operational needs

Vendor Management

• Manage vendor relationships and technology contracts across multiple markets
• Evaluate and negotiate third-party solutions to drive ROI and operational scalability. Maintain compliance with GDPR and regional data-privacy standards
• Ensure system uptime, service SLAs, and rapid issue resolution to support daily restaurant operations
• Partner with franchisees and field operations to deliver training and consistent technology adoption

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field is preferred. (MBA preferred)
• 10+ yrs in tech leadership roles within restaurant, retail, or hospitality sectors
• Proven success in multi-market technology oversight
• Expertise in digital and restaurant technology platforms
• Understanding of cybersecurity & regulatory market environments
• Ability to manage cross-functional teams & complex vendor ecosystems