Head of Service

NHS; Swindon; On-site; GBP 60,000 - 75,000; Full time

Job summary

A leading health service provider in Swindon is seeking an experienced Head of Service to oversee Children's and Young People's mental health services. This role requires a leader who can engage teams and enhance service delivery. Essential qualifications include a mental health qualification and extensive experience in management. The position involves working with multiple stakeholders to ensure high-quality care.

Qualifications

• Minimum of 2 years post-qualification experience in mental health.
• Proven experience in a leadership role within a mental health environment.
• Experience managing services over £1m/year.

Responsibilities

• Provide clinical oversight of the Single Point of Access.
• Lead service development in partnership with stakeholders.
• Manage Team Leads and ensure effective performance.

Skills

Leadership skills

Project management

Emotional intelligence

Knowledge of mental health

Ability to build relationships

Education

Mental Health professional qualification

Tools

Microsoft Office

Client management systems

Job description

Overview

This post is for an experienced clinician Head of Service/Service Manager. The services covered within this role are; Children and Young People’s Single Point of Access, Mental Health Support Teams in Schools, and our Community Team & CYP Haven Service, each with its own leadership structure to support.

We are looking for someone personable, innovative and experienced in leading change throughout services. We require a competent, emotionally intelligent leader who can engage teams and keep families at the centre of all decision making.

The Service Manager will provide clinical oversight and integrity of the Children and Young People’s Single Point of Access and oversight of all other service functions. Working as part of the senior leadership team in CYP Emotional Wellbeing Early Support Service, including clinical and operational leads, they will be responsible and accountable for effective service line management, operational delivery, workforce, quality and safety for their teams.

Main duties and responsibilities

• Establish the awareness and vision of the Emotional Wellbeing Early Support Service with staff, strategic partners, stakeholders and commissioners
• Lead a positive partnership and collaborative approach with service partners and relevant stakeholders across Swindon, ensuring effective engagement with all parties and facilitate integrated system-pathways
• Develop and evolve the service, co-produced with service users to continuously meet the changing needs of local people, communities, stakeholders and commissioners
• Deliver an outcomes-based service delivery model, achieving and exceeding KPIs, ensuring effective allocation of resources and being responsive to service user, partner, and commissioner feedback
• Ensure high-quality contract performance across all key elements, along with effective reporting and budget management
• To lead and work in partnership with CAMHs with regular interface meetings to ensure appropriate and timely interventions are offered to CYP
• Manage in a methodical manner, holding Team Leads to account; address and manage poor performance as encountered
• Ensure that all staff have access to appropriate line management and clinical supervision
• Analyse data and information relating to service performance to inform future service developments, identifying opportunities for redesigning services that improve efficiency and quality
• Develop and facilitate relevant and evidence-based therapeutic activities and interventions as appropriate to the patient group served
• Ensure staff keep up to date with clinical knowledge and skills, are regularly supervised, have a manageable caseload, and deliver an outcomes-focused service according to evidence-based clinical practice
• Ensure services meet key performance indicators and internal and external targets, identifying risks and mitigating actions
• Provide on-call support including evenings and weekends as part of a rota
• Any other duties appropriate to support the development of the service offer and quality of care received by CYP

Skills & Competencies

• An experienced senior leader, with experience in a mental health environment, managing complex multi-component services
• A positive and proactive leader with the ability to motivate, engage and support delivery teams to achieve high standards and outcomes
• A strategic thinker able to foresee problems and opportunities and take action
• Skilled in project management with ability to identify goals, manage schedules, anticipate issues, remove obstacles, delineate responsibility, track completion and communicate progress
• Ability to build strong relationships fostering trust and cooperation among colleagues, stakeholders, community leaders, commissioners and sub-contractors
• Knowledge of emotional wellbeing needs in children and young people
• Experience in CAMHS and in-depth knowledge of CYP mental health pathways
• Strong understanding of the local support landscape or willingness to rapidly develop this knowledge
• Experience of evolving and developing services within a complex health system in a co-produced way
• Proficiency with digital systems, including client management systems and Microsoft Office
• Passionate about improving Children and Young People’s emotional wellbeing, ambitious and highly motivated
• Interviews for this role are scheduled to take place on Wednesday, 15th October

Please note that we are not able to offer sponsorship for this role

Qualifications & Experience

• Essential: Mental Health or equivalent professional health qualification (e.g., Allied Health Professional, Senior RMN, Nurse, Clinical Psychologist, Psychotherapist) with a minimum of 2 years post-qualification experience
• Desirable: Evidence of post-registration training; Management qualification

Experience

• Essential: Knowledge of development in MH CYP, family development and transitions
• Experience of specialist psychological assessment and treatment of clients with a range of psychological needs of a complex nature
• Experience of working in an enhanced-need MH multi-disciplinary team environment and with external professionals such as emergency services
• Demonstrable experience as a leader in mental health and of inspiring large clinical teams
• Experience working with commissioners and safeguarding
• Experience contract and performance management and budget management of services over £1m/year
• Demonstrable experience of managing service improvement

Desirable

• Experience in quality improvement measures
• At least 5 years in mental health-related field
• Experience delivering/managing CYP mental health services
• Experience within a commissioning environment
• Experience of supply chain management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary to submit for Disclosure to check for any previous criminal convictions.

Employer details

Employer: ABL Health Ltd

Address: Be U Swindon, 6 Darby Close, Nexus Business Centre, Cheney Manor, Swindon, SN2 2PN

Employer's website: https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)