Head of Retail

Zachary Daniels; Bath; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading retail company is seeking a Head of Store Operations to oversee its multi-site operations across various categories. This role involves driving commercial performance, managing Store Managers, and ensuring operational excellence. Candidates must have proven experience in retail, strong leadership skills, and the ability to set strategic direction. The position offers a unique chance to contribute to the company's growth in the Channel Islands while maintaining high operational and brand standards.

Qualifications

• Proven experience in managing multi-site retail operations effectively.
• Ability to inspire and lead large teams in a retail environment.
• Strong strategic and operational oversight skills.

Responsibilities

• Lead complex, multi-site retail operations and manage Store Managers.
• Set strategic direction and drive commercial performance.
• Ensure compliance with operational, legal, and brand standards.

Skills

Multi-site retail operations

Leadership

Strategic thinking

Operational oversight

Performance management

Job description

Job Description

Head of Store Operations

Relocation to Jersey, Channel Islands

Zachary Daniels is seeking an exceptional retail leader to join our senior management team as Head of Store Operations. This is a rare opportunity to take full operational and commercial accountability for a highly successful multi-site, multi-category retail business, operating across Technology, Food, Fashion, Home and Beauty.

Owned and operated this business has built a strong reputation as a first-class retail partner, consistently delivering high standards, strong financial performance and an outstanding customer experience. We are now looking for a seasoned store operator to help drive the next phase of our growth journey.

The Role

Reporting directly to the Managing Director, you will lead a complex, multi-site operation, managing Store Managers and senior trading leaders while working closely with finance, HR and external stakeholders. You will be responsible for setting strategic direction, driving commercial performance, maximising availability, and ensuring exemplary operational, legal and brand standards across the estate.

This role requires a confident, credible leader who can balance strategic thinking with hands-on operational oversight, inspire large teams, and make decisive calls to drive performance.

About You

• A proven multi-site retail operator with e...