Head of Resident Service

Morden College; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A charitable organization in London seeks a Head of Resident Services to oversee the delivery of sustainable services for residents living independently. You'll lead a multi-skilled team, ensure compliance, and enhance service quality. Ideal candidates have experience in service management and a commitment to supporting older individuals. This is an opportunity to make a real difference in a values-driven organization.

Benefits

Values-led organization

Support for professional development

Contribution to community well-being

Qualifications

• Deep expertise in almshouse accommodation and resident support services.
• Experience in leading diverse teams.
• Ability to drive service improvement using data and technology.

Responsibilities

• Lead and develop the Resident Services Team.
• Oversee housing management and resident engagement.
• Ensure compliance with safeguarding and health & safety regulations.

Skills

People management

Communication skills

Understanding of older people's needs

CRM systems proficiency

Strategic vision

Education

Relevant qualifications in service management

Tools

Microsoft Office

Job description

Overview

Morden College is a charity with a proud history of supporting older people to live independently, with dignity and purpose. We provide almshouse accommodation and care services across our Blackheath and Beckenham sites, and we're looking for a dynamic, compassionate, and strategic leader to join us in this vital role as: Head of Resident Services.

About the Role This is a pivotal leadership position where you'll oversee the delivery of consistent, equitable, and sustainable services for residents living independently. You'll lead a multi-skilled team and work collaboratively across departments and with external partners to ensure our residents receive the support they need to thrive.

Responsibilities

• Leading and developing the Resident Services Team
• Overseeing housing management, wellbeing services, and resident engagement
• Driving service improvement through data, insight, and technology
• Ensuring compliance with safeguarding, health & safety, and data protection
• Supporting residents with local authority services, benefits, and referrals
• Coordinating activities, events, and resident-led initiatives
• Managing guest accommodation and internal communications

Qualifications

• Has deep expertise in almshouse accommodation and resident support services
• Is an excellent people manager and communicator
• Understands the needs of older people and diverse communities
• Is confident using CRM systems and Microsoft Office tools
• Can lead with empathy, integrity, and strategic vision
• Has relevant qualifications or equivalent experience in service or housing management

Benefits and Values

At Morden College, you'll be part of a team that challenges ageism, promotes healthy ageing, and combats loneliness. You'll help shape services that make a real difference in people's lives, while working in a values-led organisation that prioritises purpose, responsibility, and community.