Head of Reservations — Luxury Hotel Growth & Leadership

Dunton Hot Springs; Bala; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prestigious country house hotel in Wales is seeking a Head of Reservations to lead and optimize the reservations team. The ideal candidate will have experience in a luxury hotel environment with strong leadership skills. Responsibilities include overseeing booking systems, managing the reservations team, and ensuring exceptional guest experiences. The role offers a competitive salary, employee benefits, and the chance to contribute to a renowned hotel's success.

Benefits

Competitive salary

Onsite parking

Meals on duty

Generous hotel discounts

Qualifications

• Proven experience in a senior reservations or revenue role within a hospitality setting.
• Strong knowledge of hotel reservation systems.
• Experience managing and developing a reservations team.

Responsibilities

• Lead and develop the reservations team to ensure high performance.
• Oversee all reservations activities, ensuring efficiency and accuracy.
• Act as the primary point for complex reservations queries.

Skills

Leadership

Organizational skills

Communication

Commercial awareness

Analytical skills

Education

HND / Degree in Hospitality Management

Revenue Management certification

Tools

Hotel reservation systems

Microsoft Excel

Job description

A prestigious country house hotel in Wales is seeking a Head of Reservations to lead and optimize the reservations team. The ideal candidate will have experience in a luxury hotel environment with strong leadership skills. Responsibilities include overseeing booking systems, managing the reservations team, and ensuring exceptional guest experiences. The role offers a competitive salary, employee benefits, and the chance to contribute to a renowned hotel's success.