Head of Product Marketing

Tetrapak; Bristol; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading company in property management seeks an Office Coordinator & Front Desk Lead to oversee front-of-house services in Bristol. The ideal candidate will have extensive experience in customer service and excellent communication skills. Key responsibilities include managing reception duties and ensuring professional standards while supporting the team. The position offers various employee benefits including 25 days of holiday and discounts in multiple retailers.

Benefits

25 days holiday plus the option to buy more

Discounts in over 7,000 retailers

Discounted gym membership

Health Trust employee private healthcare plan

Remote GP and nursing services access

MyHealthcare Allowance

Qualifications

• Proven experience in a customer service capacity.
• Strong and confident communication and interpersonal skills.
• Previous experience delivering reception services in a corporate environment.

Responsibilities

• Lead for reception services, ensuring a professional front-of-house experience.
• Support setting and restructuring reception duties.
• Manage property helpdesk and coordinate reporting.

Skills

Customer service experience

Communication skills

Interpersonal skills

IT skills

Job description

Office Coordinator & Front Desk Lead – Bristol Head Office

As Office Coordinator & Front Desk Lead, you will lead the day‑to‑day coordination of effective and professional front‑of‑house services to a high standard and support the management of all Property Management (PM) functions to maintain optimum accommodation, environmental and support service standards within corporate Property Management guidelines and budgetary constraints within the Bupa Dental Vantage Park Office Avon House.

Responsibilities

• On‑site lead for reception services, galvanizing the team to deliver a high standard, professional and welcoming front‑of‑house experience, adapting as necessary to meet varying customer needs.
• Support the Senior Property Manager (SPM) setting and restructuring reception duties, identifying and implementing service improvements and innovation to meet customer expectations.
• Support contractor management and supervision ensuring H S processes and procedures are followed and expected professional standards are maintained.
• Ability to risk assess tasks and challenge unsafe behaviour.
• Day‑to‑day ownership of property helpdesk management and reporting, coordinating weekly reports, engaging with contractors and service providers to obtain progress updates and close‑out as per agreed SLA's.
• Support H S team in recruitment of first‑aider provision and act as an appointed first‑aider.

What we're looking for

• Proven experience in a customer service capacity – Essential.
• Strong and confident communication and interpersonal skills – Essential.
• Previous experience delivering reception or front‑of‑house services in a corporate environment – Essential.
• Previous experience, knowledge of facilities management or property services – Desirable but not essential.
• Previous experience managing or supervising a team – Desirable but not essential.
• Strong IT skills – Desirable but not essential.

Benefits

• 25 days holiday, plus the option to buy more.
• Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance.
• Health Trust – our bespoke employee private healthcare plan, providing healthcare cover with no medical underwriting for colleagues and their families.
• Access to remote GP and nurse services, physiotherapy and mental health support.
• MyHealthcare Allowance, an annual allowance redeemable against a menu of Bupa healthcare products.
• Early access to company perks.

Bupa Dental Care is an equal opportunities employer.