Head of Planned Care Transformation

CROYDON HEALTH SERVICES NHS TRUST; Greater London; On-site; GBP 75,000 - 95,000; Full time

Job summary

A regional health service provider in Greater London is seeking an exceptional leader to drive the transformation of Planned Care services. This role requires spearheading initiatives to improve patient outcomes, reduce waiting times, and deliver efficiency in acute hospital services. The ideal candidate will have proven experience in managing complex transformation programs within healthcare, exceptional leadership skills, and a strong understanding of elective care pathways along with strategic innovation in healthcare delivery. Competitive salary and interview set for December 17, 2025.

Qualifications

• Proven experience in leading complex transformation programs within healthcare or similarly regulated environments.
• Strong understanding of elective care pathways and performance improvement.
• Exceptional leadership, communication, and stakeholder engagement skills.
• Strategic thinker with a hands-on approach to problem-solving and innovation.

Responsibilities

• Lead large-scale transformation programs to improve efficiency, quality, and sustainability of planned care.
• Collaborate with teams to deliver solutions aligned with national targets.
• Use data-driven insights and workshops to boost productivity.
• Manage program budgets ensuring timely delivery of benefits.
• Develop and implement transformation strategies aligned with priorities.
• Lead cross-functional transformation programs across outpatient services.
• Manage a high-performing transformation team.
• Oversee program governance and reporting.
• Drive cultural change and support staff through transitions.

Skills

Leadership

Stakeholder engagement

Strategic thinking

Communication

Data-driven insights

Job description

Are you a visionary leader with a passion for driving transformational change in healthcare? Do you thrive in complex environments where innovation, collaboration, and strategic thinking are key to delivering outstanding patient care?

We are seeking an exceptional individual to lead the transformation of our Planned Care services. You will spearhead high‑impact initiatives to redesign elective care pathways, reduce waiting times, and improve patient outcomes across acute hospital services.

What You’ll Be Doing

• Lead large‑scale transformation programs to improve efficiency, quality, and sustainability of planned care.
• Collaborate with clinical, operational, and executive teams to deliver innovative solutions aligned with national targets, including RTT standards.
• Use data‑driven insights and rapid improvement workshops to boost productivity and performance.
• Manage program budgets and ensure delivery of benefits on time and within scope.
• Act as a strategic partner to the Executive Team and Director of Transformation.
• Develop and implement transformation strategies aligned with national and local priorities, ensuring delivery against key performance targets such as RTT and cancer waiting times.
• Lead complex, cross‑functional transformation programs across outpatient services, elective surgery, diagnostics, and day‑case procedures.
• Line‑manage and develop a high‑performing transformation team, fostering a culture of continuous improvement and innovation.
• Collaborate with clinical leaders, operational teams, and external partners across the Integrated Care System to deliver integrated care pathways.
• Oversee program governance, reporting, and benefit realisation, ensuring projects are delivered on time, within budget, and to a high standard.
• Drive cultural and operational change, supporting staff through transitions and embedding new ways of working.
• Manage program budgets and resources effectively, ensuring value for money and alignment with the Trust’s financial goals.

Proposed Interview Date: 17th December 2025

Qualifications

• Proven experience in leading complex transformation programs within healthcare or similarly regulated environments.
• Strong understanding of elective care pathways and performance improvement.
• Exceptional leadership, communication, and stakeholder engagement skills.
• Strategic thinker with a hands‑on approach to problem‑solving and innovation.

About Croydon Health Services

Croydon Health Services NHS Trust provides hospital and community services across the borough. The Trust, formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, employs around 4,100 staff to serve a population of over 360,000 people. Croydon University Hospital is one of the busiest in London, and the Trust also leads in delivering healthcare outside hospitals at clinics, specialist centres, and in patients’ homes.

Our organization's focus includes meeting growing demand, encouraging innovation, and transforming services to provide quality care to local residents. Education and training are emphasized throughout staff careers, with opportunities for core skills training and professional development.