Head of Parking Services

Croydon Council; Croydon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Croydon is seeking a Head of Parking Services to oversee its high-profile operations. This role requires a leader with considerable experience in managing complex parking services and developing strategies for improvement. Candidates should possess a degree and show excellence in stakeholder management and financial planning. The appointed individual will contribute to a significant budget while ensuring modern and efficient services catered towards community needs. The position also supports flexible working arrangements.

Benefits

Competitive salary

Market supplement

Flexible working arrangements

Qualifications

• Proven experience managing large, complex parking or operational services.
• Strong commercial, financial, and business planning skills are required.
• Knowledge of parking operations and legislation is essential.

Responsibilities

• Lead all Parking Services including enforcement and permits.
• Delivering parking policy and action plans as per Mayoral priorities.
• Ensuring high-quality, efficient parking services with digital improvements.

Skills

Managing large, complex parking services

Strong commercial and financial skills

Knowledge of parking operations and legislation

Service improvement and innovation

Excellent communication and stakeholder management

Collaborative leadership

Education

Degree or equivalent

Professional membership like CIHT (desirable)

Job description

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Job Description

Salary range: Competitive + Market Supplement plus fantastic benefits

Contract: Permanent

Hours of work: 36 hours per week

Location: Croydon

Croydon Council is transforming, and we're looking for an outstanding Head of Parking Services to lead one of the borough's most high-profile and commercially important services. This is a pivotal role, responsible for a £29.5m income budget, a team of over 116 staff, and the delivery of modern, efficient and customer-focused parking operations.

The Role

You will be the council's lead expert on all parking matters, responsible for:

• Strategic leadership of all Parking Services, including enforcement, permits, appeals, debt recovery and vehicle removals.
• Delivering parking policy, the Parking Policy Action Plan and relevant Mayoral priorities.
• Ensuring high-quality, efficient, value-for-money services with a strong emphasis on digital improvement and customer experience.
• Managing significant revenue and capital budgets with robust financial control and commercial insight.
• Leading service transformation, operational improvement and large-scale programmes that support the council's corporate priorities.
• Building strong relationships with Members, partners, contractors and community stakeholders.

About You

We're looking for a senior leader with:

• Proven experience managing large, complex parking or operational services.
• Strong commercial, financial and business planning skills.
• Knowledge of parking operations, enforcement and relevant legislation.
• A track record of service improvement, innovation and delivering results.
• Excellent communication, stakeholder management and political awareness.
• A collaborative leadership style that motivates teams and reflects Croydon's values of openness, accountability and public service.

A degree (or equivalent) is essential; professional membership such as CIHT is desirable.

Why Join Us?

This is a rare opportunity to shape a critical public-facing service in one of London's largest and most diverse boroughs, contributing directly to cleaner, safer streets and improved resident experience.

To view the Head of Parking Services role profile please Click here.

About Us

Croydon Council's priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon's diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we're proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council's new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

The Successful candidate will be subject to a DBS check, if the role requires one.