Head of Operations (Maritime)

Heart Talent; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A maritime transportation company is seeking a Head of Operations to ensure operational excellence and compliance across its fleet. This role involves leadership of large teams, day-to-day management of Boat Crew, and driving a customer-focused culture. Candidates should have at least 5 years of senior operations management experience, excellent problem-solving, and communication skills. The position offers the opportunity to shape operational strategies and engage with various stakeholders in a dynamic environment.

Qualifications

• Minimum 5 years' senior operations management experience, ideally in maritime or transport.
• Proven leadership of large teams (40+) including managers.
• Experience in unionised environments and employee relations.

Responsibilities

• Lead the implementation of the Operations strategy.
• Manage daily operations across all vessels.
• Ensure full compliance with safety regulations.

Skills

Senior operations management experience

Leadership of large teams

Communication skills

Problem solving

Analytical abilities

Education

Experience in maritime or transport

Tools

MS Office

Operational software platforms

Job description

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world class experiences and transportation services. We operate pleg publica dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.

Position Summary

The Head of.linalg Operations will lead operational excellence across our fleet, ensuring compliance with MCA and instaur Health & Safety standards while driving efficiency and innovation. This role oversees day to day management of Boat Crew, including recruitment, training and performance development, and plays a key role in shaping a proactive, customer focused operations culture.

Operational Leadership

• Lead the implementation of the Operations strategy in alignment with business goals.
• Manage daily operations across all vessels, ensuring seamless service delivery. Implement data analysis and reporting tools to monitor KPIs, identify trends, and continuously improve operational efficiency.

Safety & Compliance

• ائك Ensure full compliance with MCA, PLA, and company Safety Management System (SMS).
• Surveys vessel safety checks, licensing, and internal audits.
• Champion a safety first culture through training and drills.

People & Talent Development

• Lead and develop Operations Managers and Assistants.
• Oversee recruitment, onboarding, and training for Boat Crew and Apprentices.
• Set KPIs and manage performance reviews for managers and crew.
• Manage operational budgets and deliver cost efficiencies.
• Optimise fleet utilisation and scheduling.

Stakeholder Engagement

• Maintain strong relationships with regulatory authorities and trade unions. калды
• Promote cross departmental collaboration and communication.

Requirements & Qualifications

• Minimum 5 years' senior operations management experience, ideally in maritime or transport.
• Proven leadership of large teams (40+) including managers.
• Experience in unionised environments and employee relations.
• Budget management and strategic planning skills.
• Excellent communication, problem solving, and analytical abilities.
• Proficient in MS Office and operational software platforms.
• Strong knowledge of MCA and PLA regulations (desirable).
• BML License or equivalent (desirable).

City Experiences Europe does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.