Head of Operations & Commercial Growth

HACKNEY EMPIRE; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A prominent cultural venue in Greater London seeks a Senior Operations Manager to lead all operational areas including visitor experience, catering, and technical services. You will empower managers to enhance service standards and maximize revenues while ensuring a safe and welcoming environment for all. The ideal candidate should demonstrate strong leadership and commercial skills, advocating for the brand both locally and nationally. To apply, send your CV and cover letter to [e-mail].

Qualifications

• Experience in leading operational areas within a busy environment.
• Strong skills in maximizing revenues and delivering quality visitor experiences.
• Ability to build relationships with a diverse range of stakeholders.

Responsibilities

• Lead and empower a team of skilled managers.
• Ensure smooth operations and improve service standards.
• Champion the Hackney Empire brand and build its profile.

Skills

People management

Commercial acumen

Operational leadership

Customer service excellence

Job description

A prominent cultural venue in Greater London seeks a Senior Operations Manager to lead all operational areas including visitor experience, catering, and technical services. You will empower managers to enhance service standards and maximize revenues while ensuring a safe and welcoming environment for all. The ideal candidate should demonstrate strong leadership and commercial skills, advocating for the brand both locally and nationally. To apply, send your CV and cover letter to [e-mail].