Head of Operations Care and Support

emh; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading care and support organization in the United Kingdom is seeking an experienced Head of Operations Care and Support. This pivotal role is responsible for leading the strategic and operational delivery of regulated services, ensuring person-centred care and regulatory compliance. The ideal candidate will possess extensive management experience in varied care settings, demonstrating a thorough understanding of care regulations. A competitive salary and generous benefits package is offered, along with opportunities for professional development.

Benefits

Competitive salary

34 days annual leave

Contributory pension scheme

Flexible working

Training and development opportunities

Qualifications

• Demonstrated understanding of Care Quality Commission (CQC) regulatory frameworks.
• Extensive management experience in care and support settings with good regulatory outcomes.
• In-depth knowledge of relevant policies, legislation, and regulations.

Responsibilities

• Lead strategic development and ensure person-centred care delivery.
• Oversee operational performance and financial sustainability.
• Work collaboratively to identify growth opportunities.

Skills

Succession Planning

Management Experience

Operations Management

Relationship Management

Leadership Experience

Job description

Hours: MondayFriday 35 hours per week
Full Time

Permanent

The role requires an enhanced DBS disclosure.

We are seeking an experienced and dynamic Head of Operations Care and Support to lead the strategic and operational delivery of regulated and non-regulated care services across our portfolio. This is a pivotal leadership role ensuring that our services remain person‑centred, fully compliant and committed to continuous improvement.

About the role:

You will lead and champion the strategic development and delivery of outstanding person‑centred care and support services. These services must be financially sustainable, safe and fully compliant with internal and external policies and regulation. Your leadership will ensure that all services reflect and uphold emhs vision, mission and values promoting equity, dignity and inclusion for everyone we support and work alongside.

The Head of Operations Care and Support will oversee operational performance, risk management and financial sustainability while working collaboratively with senior leaders to identify growth opportunities and successfully mobilise new services.

Your ability to combine strategic thinking with operational excellence will be key to driving innovation and continuous improvement across our care and support portfolio.

Our ideal Candidate:

We are seeking a leader who demonstrates a clear and comprehensive understanding of Care Quality Commission (CQC) regulatory frameworks, committed to ensuring compliance is met with transparency and ethical practice.

You will bring extensive management experience across varied care and support settings consistently achieving good or outstanding regulatory outcomes through inclusive and person‑centred leadership.

The successful candidate will have in‑depth knowledge of relevant policies, legislation and regulations ensuring consistent and values‑led application across all services.

Exceptional communication and interpersonal skills are essential, enabling you to build trust, foster collaboration and maintain positive relationships with internal teams, partners and stakeholders.

Our generous package includes:

• Competitive salary
• 34 days annual leave (including statutory days) increasing with length of service (pro‑rata for part time)
• Contributory pension scheme
• Flexible working
• 2 colleague benefits portals providing discounts
• Acces to our 24 hour Employee Assistance Programme
• A wide range of training and development opportunities (we are an Investors in People accredited organisation)

If you are ready to make an impact and help EMH shape the future of care and support apply today!

Closing Date for applications : 15 December 2025

Shortlistling of Applications : 17th December 2025

Interviews scheduled: 12th and 15th January 2026

About us

emh care & support is part of emhwhichprovides affordable homesand related care and support services to communities across the East Midlands.

Enabling better lives is at the heart of everything we do. We help vulnerable people live an enjoyable independent life by advocating on their behalf or by providing activities support care and housing that matches their needs.

We also provide diverse housing and supported living servicesto a range of peoplewhose circumstances have made their lives or their housing vulnerable such as teenage parents older people andhomeless people.

The people we support can access daytime activitiesthrough an exciting programme that takes place atvenues across Derbyshire. We also work with the community such as universities and doctors to provide better access to information for our client groups.

Working with us

We employ a wide range of people with a diverse range of skills. What could you bring to our team Watch our brief video below to get a flavour of what it is like to work for us.

Documents

Required Experience:

Director

Key Skills

• Succession Planning
• Growing Experience
• Expense Management
• Management Experience
• Rackspace
• Laboratory Management
• Senior Leadership
• Operations Management
• Relationship Management
• Leadership Experience
• Negotiation
• Taxonomy

Employment Type : Unclear

Experience: years

Vacancy: 1