Head of Non-Food Operations, Healthcare - Lead Transformation

Chartwells Independent; Cambridge; On-site; GBP 65,000; Full time

Job summary

A healthcare support services provider based in Cambridge is seeking a Head of Non-Food Operations. This role involves leading and optimizing essential service delivery across Portering, Domestic Services, and Logistics. The ideal candidate will have over 5 years' experience in large-scale facilities or healthcare environments, strong leadership skills, and a commitment to service excellence. The position offers a salary of £65,000 plus excellent benefits.

Qualifications

• 5+ years’ experience in large-scale facilities or healthcare environments.
• Ability to lead multi-disciplinary teams like cleaning and logistics.
• Commercially astute with budget management experience.

Responsibilities

• Design and deliver a high-performing Non-Food Service Delivery Model.
• Ensure compliance with NHS, HSE, and contractual standards.
• Lead teams to achieve service excellence and operational resilience.
• Utilize data and KPIs for smarter operations.
• Partner with clinical leaders to align services with healthcare goals.
• Manage budgets and ensure profitable operations.

Skills

Leadership in multi-disciplinary teams

Knowledge of NHS or healthcare standards

People leadership and coaching

Commercial awareness

Change management

Service excellence and sustainability

Job description

A healthcare support services provider based in Cambridge is seeking a Head of Non-Food Operations. This role involves leading and optimizing essential service delivery across Portering, Domestic Services, and Logistics. The ideal candidate will have over 5 years' experience in large-scale facilities or healthcare environments, strong leadership skills, and a commitment to service excellence. The position offers a salary of £65,000 plus excellent benefits.