Head of Network Health & Field Ops

Royal Mail Group; Hook-a-Gate; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading postal service provider in the UK is seeking a Head of Network Health & Field Ops. The role involves ownership of the maintenance strategy for the company’s locker network, ensuring operational excellence. Candidates should have strong leadership skills, experience in maintenance and engineering, and the ability to manage teams effectively. The position offers a competitive salary alongside additional benefits, including a car allowance and generous annual leave. The work is hybrid, requiring weekly presence in London.

Benefits

Car allowance

Healthcare

18% annual bonus potential

27.5 days annual leave plus bank holidays

Company pension scheme

Family friendly support

Discounts and offers

Generous company sick pay

Wellbeing services

Qualifications

• Significant experience in maintenance and engineering, including reactive and preventative.
• Proven ability to lead continuous improvement initiatives.
• Experience managing teams across multiple locations.

Responsibilities

• Own the maintenance strategy for the locker network.
• Ensure KPI performance targets are met.
• Lead maintenance programs throughout the UK.

Skills

Maintenance and engineering experience

Leadership skills

Communication skills

Budget management

Stakeholder management

Job description

Job reference 332979

Head of Network Health & Field Ops

Competitive salary plus £5500 car allowance, healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates

Permanent, Full time

Hybrid - Weekly presence in London Farringdon expected

Royal Mail is accelerating its Out-of-Home (OOH) strategy, expanding our parcel locker network to deliver convenience and reliability for customers. To achieve this, we need a strong leader to ensure our locker network operates at the highest standards and supports our ambitious growth plans.

As Head of Maintenance – Lockers, you’ll take ownership of the maintenance strategy, ensuring network health, driving continuous improvement, and leading a team that keeps our lockers performing at 98% availability for customers.

About the role

• Own and execute the maintenance strategy for Royal Mail’s locker network.
• Ensure network health and KPI performance, targeting 98% availability.
• Lead reactive and preventative maintenance programs across the UK.
• Manage contractors and field engineering teams, holding them accountable for standards.
• Drive continuous improvement initiatives to enhance reliability and efficiency.
• Collaborate with operations, engineering, and commercial teams to accelerate locker deployment.
• Establish governance and reviews to monitor performance and compliance.
• Develop & structure a team to scale an OOH Locker Network, whilst delivering efficiency and outstanding service to our customers.

About you

• Significant experience in maintenance and engineering, including preventative and reactive maintenance.
• Proven ability to lead continuous improvement within a recognized framework.
• Strong leadership skills with experience managing geographically dispersed teams.
• Ability to manage contractors, suppliers, and complex stakeholder relationships.
• Skilled in designing or restructuring teams for future needs.
• Comfortable managing budgets and multiple initiatives simultaneously.
• Excellent communication and influencing skills at all levels, including unionized environments.
• Experience operating at senior management level in a dynamic, large-scale organization.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24 / 7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Available only to perm employees

Next Steps

The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses / partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here : https : / / www.internationaldistributionsservices.com / en / about-us /

Closing Date: 5th January 2026 . Please note, this advert may close early if the appropriate number of applications has been reached.

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