Head of Motor Finance Redress, CCOR

Lloyds Banking Group; Newport; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A prominent banking firm is seeking a Head of Function to lead motor finance rectification efforts in Newport. Ideal candidates will have significant experience in retail banking or consumer credit, alongside strong complaint handling skills and knowledge of regulatory frameworks. This role involves building partnerships with leadership and regulators, ensuring compliance, and driving customer-focused initiatives, with a focus on diversity and inclusion.

Benefits

Generous pension contribution

Annual performance-related bonus

Share schemes

Discounted shopping benefits

30 days' holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Substantial experience in retail banking or consumer credit.
• Expert knowledge of DISP, CONRED, COMP, and Financial Ombudsman.
• Specific experience in motor finance is highly beneficial.

Responsibilities

• Lead the oversight of the motor finance rectification work.
• Build relationships with leadership and regulators.
• Support risk-based decision-making aligned with risk appetite.

Skills

Retail banking experience

Consumer credit expertise

Complaint handling skills

Strong communication skills

Risk management expertise

Job description

Overview

The FCA is expected to consult on a motor finance redress scheme in October 2025 with the aim of providing clarity to consumers by 2026. As we stand up our response to this industry wide programme, we're looking for a Head of Function to lead the oversight of this work. You'll bring substantial experience in retail banking or consumer credit, with deep expertise in complaint handling and redress schemes. You'll be innovative and transformational, collaborating with business leaders to identify new opportunities that better serve our customers. You will provide thought leadership, insight and oversight that supports the implementation of the second line of defence, ensuring good outcomes for customers.

Responsibilities

• Act as the Group\'s Risk lead on motor finance rectification, building strong relationships with leadership and supporting the engagement with regulators.
• Interpret new and existing regulations accurately, foreseeing direction of travel and the impact of proposed changes on the Group.
• Support risk-based decision making in line with risk appetite.
• Ensure Conduct & Compliance Risks are measured, monitored, controlled, and reported on a timely basis and provide independent challenge to risk decisions.
• Lead the development and implementation of a risk and control oversight plan to assess compliance to relevant laws and regulations.
• Expert knowledge of DISP, CONRED, COMP, Consumer Duty and the Financial Ombudsman, able to provide credible advice and opinions on regulatory obligations and strategic issues that impact Group strategy.
• Clarity of thought and confidence to make material risk appetite decisions that senior leaders use to support key decision making, skilfully balancing difficult trade-offs.
• Ability to build partnerships and work collaboratively with others, demonstrating bravery and conviction when providing independent challenge to risk decisions.
• Future focused by conceptualising and articulating a customer-centric desired end state.
• Inspire others by gaining followership and commitment to future action through personal integrity and collaboration.
• Ability to drive clarity and action through written and verbal communication.
• Awareness and ability to provide compliance risk oversight to new technologies e.g. data analytics, machine learning and AI, to provide assurance on good customer outcomes.
• Specific experience in motor finance with understanding of the key factors that drive value for customers would also be very useful.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we\'re committed to creating an environment in which everyone can thrive, learn and develop.

Disability Confident About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

The Risk team at Lloyds operates from 6 hub sites, Newport (moving to Cardiff in 2026), Bristol, London, Birmingham, Leeds and Edinburgh. The primary locations for this role are Newport and Bristol, but we are open to applications for any of our hub sites.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days\' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you\'re excited by the thought of becoming part of our team, get in touch. We\'d love to hear from you.