Head of IT Service Delivery - Veterinary Multi-Site Leader

CVS Group UK; Diss; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading veterinary group in the UK is seeking a Head of IT Service Delivery to ensure robust IT services across all sites. The successful candidate will lead IT operations, implement ITIL-based processes, and collaborate with veterinary teams. Strong leadership experience in IT service delivery, excellent communication skills, and a solid understanding of ITIL frameworks are essential. This role offers generous holiday, a company car allowance, and various health benefits.

Benefits

6 weeks holiday with a buy/sell scheme

Company car or car allowance

Pension scheme

Health cash plan

Additional holiday for each year of service

Enhanced maternity/paternity/adoption leave

Generous staff discount on pet care

Gym flex – savings on gym memberships

Cycle to work scheme

Qualifications

• Proven leadership experience in a multi-site IT service delivery environment.
• Strong understanding of ITIL frameworks, certification preferred.
• Outstanding communication and stakeholder engagement skills.

Responsibilities

• Lead the IT Service Delivery function across all sites.
• Implement ITIL-based service management processes.
• Oversee incident, problem, change, and release management.

Skills

Leadership experience in IT service delivery

Understanding of ITIL frameworks

Technical knowledge in end-user computing devices

Stakeholder engagement and communication skills

Experience managing service desks

Familiarity with clinical systems

Education

ITIL Foundation

Leadership or general IT qualifications

Job description

A leading veterinary group in the UK is seeking a Head of IT Service Delivery to ensure robust IT services across all sites. The successful candidate will lead IT operations, implement ITIL-based processes, and collaborate with veterinary teams. Strong leadership experience in IT service delivery, excellent communication skills, and a solid understanding of ITIL frameworks are essential. This role offers generous holiday, a company car allowance, and various health benefits.