Head of Guest Experience & Centre Operations

McArthurGlen Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading designer outlet company in the United Kingdom is seeking a Guest Experience Manager to provide exceptional service to guests. The role requires a proactive individual with outstanding interpersonal skills and experience in hospitality. Responsibilities include engaging with guests, addressing inquiries, and maintaining high standards. The position offers a competitive salary of £12.60 per hour, a performance bonus, and numerous benefits. Join a dedicated team committed to creating memorable guest experiences.

Benefits

Performance bonus

Private medical insurance

Pension plan

Shopping discounts

Wellbeing allowance

Qualifications

• Experience in customer-facing roles within hospitality.
• Ability to handle inquiries and resolve issues effectively.
• Flexibility in working hours to meet operational demands.

Responsibilities

• Engage actively with guests, addressing inquiries.
• Maintain a culture of guest satisfaction.
• Handle administrative tasks, including online gift card orders.
• Promote services and products to meet sales targets.

Skills

Exceptional people skills

Proficient IT skills

Fluent proficiency in English

Customer service orientation

Job description

A leading designer outlet company in the United Kingdom is seeking a Guest Experience Manager to provide exceptional service to guests. The role requires a proactive individual with outstanding interpersonal skills and experience in hospitality. Responsibilities include engaging with guests, addressing inquiries, and maintaining high standards. The position offers a competitive salary of £12.60 per hour, a performance bonus, and numerous benefits. Join a dedicated team committed to creating memorable guest experiences.