Head of Delivery - 12th month FTC Maternity Cover

MSL; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading delivery agency in Greater London is seeking a skilled Project Manager to oversee project delivery across its teams. Responsibilities include exceptional project management, continuous improvement of delivery processes, and team management. Ideal candidates will have proven experience in managing large-scale projects and an aptitude for building relationships. The position promises a dynamic environment and a chance to enhance client satisfaction through effective project oversight.

Qualifications

• Proven experience in managing and delivering large-scale creative projects.
• Strong ability to adapt to change and think on your feet.
• Experience in commercial settings with a focus on client satisfaction.

Responsibilities

• Lead project management across both MSL and SalterBaxter.
• Provide support and direction for project management and technical teams.
• Oversee team management and effective resource allocation.

Skills

Client facing project management

Managing large-scale projects

Building relationships

Understanding delivery processes

Excellent communication

Job description

We’re looking for someone to head up our brilliant Delivery team, ensuring effective and best-in class delivery of our biggest projects!

Experiences & Skills

• Client facing project management with excellent client service and exceptional project delivery skills
• Experience in a similar agency environment, managing and delivering large-scale creative projects end-to‑end
• Understanding and experience of managing large project teams, defining and improving delivery processes
• Experience of digital, integrated and campaign projects

Attributes & Qualities

• Champion of our values
• People-people who can build relationships
• Always looking to add value and make a difference
• Able to think on your feet and adapt to change
• Great at communicating and collaborating with people of all levels and backgrounds Commercially astute
• Energetic, proactive and willing to learn and to mentor
• Emotionally intelligent

Lead Project Management Across MSL / SalterBaxter

• Ensure exceptional project management across all projects, providing an effective, enjoyable, first class client service.
• Continuous review and improvement of our delivery processes.
• Provide overarching directional support to all project management and tech team on all delivery of projects and hosting and maintenance clients.
• Lead on project delivery across the wider business including project scoping and budgeting. Oversee tech project scoping, estimation and feasibility assessments working closely with Digital & Campaign Project Managers.

Team Management

• Line management of the Project Managers, Tech team (Digital Project Managers, Deployment Manager) and MSL / Salter Baxter Resource Manager
• Identify the need for, and recruit, new freelancers and permanent team member when required
• Work closely with tech team to support and oversee our relationships with client related suppliers - to include production partners, social agencies and on / off‑shore development partners.

Studio Resourcing

• Line management of the MSL / SalterBaxter Resource Manager
• Ensuring a smooth day‑to‑day process for resourcing across MSL / SalterBaxter, maximising utilisation on billable client work
• Overseeing of freelance spend, ensuring forecasts are in place and optimise spend
• Drive new ways to improve and streamline the way we plan, manage and track resources – within internal teams and freelancers

Financial Control & Commercial Rigour

• Overall team responsibility for the end‑to‑end control of the budget process to ensure that all projects are fully scoped and the budget controlled throughout its lifecycle.
• Deliver appropriate margin provide regular fee forecast update in line with timing changes and provide a final budget reconciliation upon completion.
• Ensure correct financial forecasting across all projects