Head of Delivery

The Fulham Shore; City of Westminster; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading food company in Westminster seeks a pro to manage delivery channels including Deliveroo and Uber Eats. This role involves driving growth, executing performance marketing campaigns, and managing budgets across two brand portfolios. Strong experience in hospitality or FMCG is required, along with fluency in data analytics. The successful candidate will enjoy a competitive salary, bonuses, healthcare, and generous holiday benefits, including staff discounts at restaurants.

Benefits

Competitive salary + bonus

Healthcare

28 days holiday

Pension

Employee Assistance Program

Staff discount across restaurants

Qualifications

• Experience in hospitality, retail, or FMCG.
• Strong background in managing delivery channels.
• Fluent in analytics, commercial, and creative aspects.

Responsibilities

• Drive delivery growth with major platforms.
• Run full-funnel performance marketing campaigns.
• Define and track clear KPIs for performance.
• Manage budgets and partner plans across brands.

Skills

Delivery channel management

Performance marketing

Data analytics

Job description

Two brands. One mission: simple, joyful food. At Franco Manca we're pioneers of sourdough, at The Real Greek every meal's a celebration of culture and community. We need a pro who owns delivery channels (Deliveroo/Uber Eats/Just Eat). Experience in the wider digital ecosystem (PPC/CRM) is a big plus.

What you’ll do

• Drive delivery growth with Deliveroo/Uber Eats/Just Eat. Expand brand presence across all major delivery partners by optimising visibility, improving menu structure, leveraging platform‑level promos, and managing performance levers (boosts, offers, fee tests). Build strong partner relationships to secure placement, co‑funded marketing, and data insights that increase order volume and reach new customers.
• Run full‑funnel performance marketing. Plan and execute integrated campaigns across search, paid social, SEO, affiliates, and retargeting to grow both visits and orders. Continuously refine audience targeting, creative, bidding, and landing experiences to drive efficient acquisition while supporting brand visibility and category growth.
• Turn data into action. Define and track clear KPIs across acquisition, retention, and delivery performance. Use real‑time dashboards and sharp weekly reporting to identify quick wins and inform decision‑making. Implement a rapid test‑and‑learn culture to validate hypotheses and scale what works.
• Own budgets and partner plans across both brands. Manage channel budgets, forecast performance, and allocate spend to maximise ROI across two brand portfolios. Coordinate with internal teams and external partners to deliver aligned marketing calendars, co‑branded activations, and shared growth goals.

Qualifications

You are a do‑er with hospitality/retail/FMCG experience. Strong in managing delivery channel. Experience in paid search + lifecycle/CRM are a big plus. Fluent in analytics, commercial, and creative.

Benefits

Competitive salary + bonus, healthcare, 28 days' holiday (including bank holidays), pension, EAP, and staff discount across Franco Manca & The Real Greek, plus great food when you're in our restaurants.