Head of Delegate Management

Live Recruitment; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading event agency in the United Kingdom is looking for a Delegate Management Team Leader to oversee event registration projects. You will work in a hybrid environment from Leicestershire and manage client relationships while leading your team. The ideal candidate has extensive experience in delegate management and proficiency with Swoogo. This role offers competitive salary, training, and opportunities for career growth within a friendly and dynamic team.

Benefits

Accrue further holiday days with length of service

Company Annual Bonus

Company socials

Qualifications

• Extensive experience in delegate management projects within an agency environment.
• Confident line manager with strong interpersonal skills.
• Experience using Swoogo for event management.

Responsibilities

• Build event registration websites and apps in Swoogo.
• Oversee line management and team support.
• Manage client relationships as the point of contact for delegate management projects.
• Lead multiple simultaneous delegate management projects.
• Ensure functionality of apps and registration sites.
• Drive processes for timely and seamless delivery.

Skills

Delegate management expertise

Line management

Client management

Swoogo experience

Tools

Swoogo

Job description

Your chance to join a leading event agency where you can play a key role in supporting the management and delivery of a huge range of events!

• Hybrid working from Leicestershire based offices
• Accrue further holiday days with length of service
• Company Annual Bonus
• Company socials
• All roles are subject to a DBS and reference check

THE COMPANY

This rapidly expanding, full-service agency come complete with a friendly and passionate team as well a fantastic client roster of high profile brands. With events ranging from conferences and product launches through to gala dinners and award ceremonies their in house teams deliver every element, including: event design, event management, AV production, content design and production.

Priding themselves on delivering high quality events with exceptional service they work with an extensive list of well-known clients working across live, hybrid and virtual events!

THE ROLE

With new clients coming on board and exciting plans for the future there’s now a great opportunity to lead the delegate management team.

Responsibilities will include:

• Building event registration websites and apps in Swoogo
• Line management and team support
• Client management and POC for delegate management projects
• Leading the delivery of multiple (simultaneous) delegate management projectsLead on digital deliverables including platforms/web/apps/mobile/registration systems
• Liaising with internal technology specialists and developers at Swoogo to ensure functionally is developed in line with clients expectations
• Ensuring functionality of apps and registration sites
• Content management across registration websites and apps
• Driving processes and efficiencies to ensure timely and seamless delivery

THE CANDIDATE

The successful candidate must have extensive experience in delegate management projects within an agency environment as well as be a confident line manager. You will also need to have experience using Swoogo.

In return you will receive a competitive salary, training, support, and an opportunity to work with a business where your career potential is maximised!

Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting.

We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know.

Vacancy Ref: CC15277